Technical Delivery Manager (Technical Engagement Manager)

<div class="content-intro"><p>Founded in 2012, Bugcrowd is the preemptive security platform that unifies exposure discovery and assessment, offensive testing, and intelligence shaped by AI and human insight to help organizations avoid, discover, and validate real-world risk. Bugcrowd helps security teams move faster by identifying the exposures that matter most so they can act first and stay ahead of attackers. By combining the power of humans and AI, teams can preempt attack paths and prevent breaches. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others. Visit <span><a href="http://www.bugcrowd.com" target="_blank">www.bugcrowd.com</a></span>.</p></div><p><strong>Job Summary </strong></p> <p>Bugcrowd is seeking a highly skilled Technical Engagement Manager (TEM) to join our team and own the technical onboarding, implementation and rollout of our Bug Bounty, Vulnerability Disclosure and Pentest programs for our customers. </p> <p>As a key technical resource, you will work closely with customers and internal teams to ensure successful program launches and ongoing adoption. You’ll serve as a trusted advisor on technical aspects of Bugcrowd’s platform and security delivery models, helping customers configure and operationalize their security programs. </p> <p><strong>Essential Duties and Responsibilities </strong></p> <p><strong>Technical Implementation and Onboarding</strong></p> <ul> <li>Lead the end to end technical onboarding and configuration of Bug Bounty, Vulnerability, and/or Pentest programs for new and existing customers. </li> <li>Lead and drive ongoing technical program execution through structured engagements, including kickoff meetings, walkthroughs, and both regular and ad hoc program reviews with customers and internal stakeholders. </li> </ul> <p><strong>Customer Engagement and Support</strong></p> <ul> <li>Act as a technical point of contact during program launches, ensuring smooth transitions and early success</li> <li>Provide guidance on vulnerability triage, communication workflows, and integration best practices</li> <li>Provide clear communication and practical support for ongoing pentest or bounty projects, ensuring on-time delivery.</li> <li>Collaborate closely with the Customer Experience Managers and sales teams to align technical delivery with customer expectations. </li> </ul> <p><strong>Cross Functional Collaboration</strong></p> <ul> <li>Assist in developing and improving internal onboarding playbooks, technical documentation, and enablement materials. </li> <li>Actively collaborate with other team members within the delivery teams to contribute to project success.</li> <li>Contribute to problem-solving discussions and proactively identify potential issues.</li> <li>Support continuous improvement of delivery processes to drive consistency, quality and scalability. </li> </ul> <p><strong>Stakeholder and Timeline Management:</strong></p> <ul> <li>Serve as the primary point of contact, providing proactive status updates and managing expectations with both internal and external stakeholders throughout the project lifecycle.</li> <li>Effectively manage program timelines and dependencies, proactively identifying and mitigating potential delays to ensure on-time delivery.</li> </ul> <p><strong>Education, Experience, Knowledge, Skills, and Abilities</strong></p> <ul> <li>2+ years of experience in a customer-facing techni