Head of Product Design

<h1 class="wnfdnti _1ibi0s33y _1ibi0s34u" data-pm-slice="1 1 []">Head of Product Design</h1> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">San Francisco, Toronto, Los Angeles</p> <h2 class="wnfdnti _1ibi0s33y _1ibi0s34u">About the Job</h2> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">BuildOps is the AI-native platform for commercial contractors.</p> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">At BuildOps, we’re building a groundbreaking software solution designed to empower today’s commercial contractors. BuildOps is the leading all-in-one platform for commercial specialty contractors, purpose-built for the trades that keep the world running: HVAC, plumbing, electrical, fire protection, and mechanical. We connect field technicians, dispatchers, and the back office on a single system that handles service, project management, dispatching, and billing, powered by AI-driven automation. Some of the largest and most successful contractors run their operations on BuildOps.</p> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">As Head of Product Design, you’ll lead, grow, and scale our design team and practice. Reporting to the Chief Product Officer, you’ll own the end-to-end design function across our products and platform, shaping our user experience and visual language, driving the long-term design strategy, and embedding AI into both our design workflows and our customer experiences.</p> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">This role is perfect for someone who thrives in fast-paced environments, has a passion for elegant and functional design, and is ready to build a world-class design organization. Our team thrives on ambition, innovation, and collaboration—qualities we look for in every new hire.</p> <h2 class="wnfdnti _1ibi0s33y _1ibi0s34u">What You’ll Do</h2> <ul class="wnfdntf"> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Lead and inspire a team of talented product designers across multiple product surfaces.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Set the strategic design vision that aligns with our company and product strategy, ensuring a consistent, intuitive, and delightful user experience.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Build and scale the design organization: define team structure, hire top-tier talent, mentor and grow the team, and nurture a high-performance design culture.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Establish strong cross-functional partnerships with Product, Engineering, Marketing, and executive stakeholders.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Champion design excellence through modern systems, tooling, and processes that scale with the company.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Partner with Product and Engineering to develop intuitive, enterprise-grade solutions while transforming the platform to support AI-powered user experiences through OpsAI.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Guide the evolution of our design system and visual language across mobile and web.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Be a strong voice for the user, leveraging research, customer visits, and data to inform design decisions and prioritize customer outcomes.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">F