Director of Client Services (Remote)

<div class="content-intro"><p>Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.</p> <h4><strong>**Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.**</strong></h4></div><p><span data-contrast="auto">The Director, Client Services is a strategic leader accountable for business outcomes, leadership effectiveness, operational performance, and client portfolio health across multiple service teams, AVP-led functions, client segments, and complex portfolios. This role provides oversight for talent planning, workforce effectiveness, risk management, service delivery health, escalation governance, and enterprise alignment. The Director drives execution through service leadership teams rather than owning day-to-day service delivery.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Strategic Business Leadership</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":480,"335559739":0}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Own business performance, client outcomes, portfolio health, and service effectiveness across multiple teams and client segments.</span></span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Set direction for retention, service quality, financial performance, workforce capacity, risk mitigation, and client continuity.</span></span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Lead organizational change by translating strategy into priorities, reinforcing adoption, and measuring impact.</span></span><span data-ccp-props="{}"> </span></li> </ul> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Leadership, Talent, and Organizational Effectiveness</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":480,"3