Head of Customer Success - Southeast Region

<p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">About Us</span></span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span data-contrast="auto">Buzz Solutions safeguards the world's energy infrastructure by providing AI-based actionable insights and predictive analytics for power line and energy infrastructure inspections. We are disrupting the power utility industry by bringing automation to inspection and maintenance operations through our AI-powered software platform, and we are a venture-funded startup looking for great talent to share our vision of energy industry transformation.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":268}"> </span></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span data-contrast="auto">Our solutions allow utilities to reduce current inspection operation costs by at least 50%, prevent power outages, prevent wildfires, and manage their assets effectively. You will work alongside a talented, passionate, and hardworking team of engineers and product managers building the technology that helps our customers prevent outages, forced shutdowns, and wildfires, and manage the impact of climate change on aging grid infrastructure.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":268}"> </span></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":268}">Job Description</span></strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span data-contrast="auto">Buzz Solutions is seeking a Head of Customer Success with deep roots in the utility industry and proven success in a </span><span data-contrast="auto">fast-scaling </span><span data-contrast="auto">startup environment.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":268}"> </span></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span data-contrast="auto">You will start as an individual contributor, owning post-sale customer relationships, driving platform adoption, ensuring long-term customer value, and serving as a trusted advisor to our utility partners. You will act as the bridge between our customers and our engineering, product, and sales teams.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":268}"> </span></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span data-contrast="auto">This is a player-coach role. As our customer base expands, you will take on full leadership of the Customer Success team, setting strategy, building the processes and playbooks the function runs on, and hiring and developing CSMs. We are looking for someone who has led teams before and wants to build a function from an early stage rather than inherit a mature one.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":268}"> </span></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Responsibilities</span></span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></span></p> <