Secure AV / SIPRNet Support Engineer

<h3 class="iCIMS_InfoMsg iCIMS_InfoField_Job">**CONTINGENT UPON AWARD**</h3> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Overview:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>Position Title:</strong> Secure AV / SIPRNet Support Engineer</p> <p><strong>Security Clearance: </strong>Active Secret or Higher</p> <p><strong>Location</strong>: Alexandria, VA</p> <p><strong><em>(Due to the nature of the work and contract requirements, U.S. Citizenship is required.</em></strong>)</p> <p> </p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Summary:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>C3EL is seeking a Secure Audio/Video (AV) / SIPRNet Support Engineer to provide technical, administrative, and end-user support for enterprise secure AV and Video Conferencing (VC) systems operating within a classified Department of Homeland Security/Department of Defense environment.</p> <p>The successful candidate will support the operation, configuration, maintenance, cybersecurity compliance, and troubleshooting of enterprise SIPRNet video conferencing endpoints. This position requires a combination of AV/VTC technical expertise, SIPRNet/classified-environment experience, cybersecurity compliance knowledge, and customer-facing technical support skills.</p> <p>The position will support both traditional secure video conferencing technologies and evolving collaboration platforms, including Microsoft Teams and Microsoft Teams Rooms.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Serve as a primary technical point of contact for secure enterprise AV/VTC systems and end users.</li> <li>Monitor, maintain, configure, update, and troubleshoot SIPRNet-connected video conferencing devices and supporting AV systems.</li> <li>Perform initial setup, deployment, configuration, and troubleshooting of secure AV/VTC endpoints.</li> <li>Diagnose and resolve hardware, software, network connectivity, configuration, and interoperability issues affecting AV/VTC services.</li> <li>Provide direct technical assistance to users experiencing secure conferencing or AV-related issues.</li> <li>Coordinate with Government personnel, vendors, manufacturers, and third-party support organizations when escalation is required.</li> <li>Perform routine maintenance and configuration management of deployed SIPRNet AV/VTC systems.</li> <li>Apply approved operating system updates, firmware/software updates, security patches, and configuration changes.</li> <li>Support implementation and maintenance of applicable DISA Security Technical Implementation Guides (STIGs) and Security Requirements Guides (SRGs).</li> <li>Identify and remediate Information Assurance and cybersecurity vulnerabilities affecting secure AV endpoints.</li> <li>Maintain AV/VTC endpoint configurations in accordance with Government cybersecurity and Information Assurance requirements.</li> <li>Maintain accurate inventory and configuration information for enterprise SIPRNet AV devices, including location, manufacturer/model, software/firmware version, compliance status, deployment information, and site points of contact.</li> <li>Support Microsoft Teams and Microsoft Teams Rooms technologies as they are introduced into the secure enterprise AV environment.</li> <li>Maintain required technical documentation, configuration records, procedures, and status information.<