Space Development Agency (SDA) NOC Technician

<h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Overview:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>Job Title:</strong> Space Development Agency (SDA) NOC Technician</p> <p><strong>Security Clearance:</strong> Secret</p> <p><strong>Location</strong>: Scott AFB, IL</p> <p><strong><em>(Due to the nature of the work and contract requirements, U.S. Citizenship is required.</em></strong>)</p> <p> </p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Description:</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>C3EL is seeking a cleared professional to support our mission at Scott AFB in Illinois. This Network Technician will support the Space Development Agency (SDA), providing 24/7/365 technical and operational support as part of a high-visibility, mission-critical Network Operations Center (NOC). Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. </p> <p><em>(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)</em></p> <p><strong>Responsibilities will include, but not be limited to:</strong></p> <ul> <li>Create and update tickets.</li> <li>Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.</li> <li>Incident Correlation and Fault Analysis: <ul> <li>Proactively analyze alarms.</li> <li>Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.</li> <li>Identifying the fault condition and its impacts.</li> <li>Isolating root causes.</li> <li>Coordinating correction of fault situations regardless of the fault in the infrastructure.</li> <li>Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.</li> </ul> </li> <li>Incident Analysis (Fault Isolation): <ul> <li>Support the fault isolation process.</li> <li>Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs.</li> <li>Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.</li> <li>Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.</li> <li>Support all customers to include providing global situational awareness support.</li> </ul> </li> <li>Fault Correction: <ul> <li>Correct/replace faulty network elements, coordinating with other service providers as necessary.</li> <li>Verify that service has been restored upon resolution of all customer-initiated tickets. </li> </ul> </li> <li>Network/Service Restoration: <ul> <li>Restore networks and service to full operation.</li> <li>Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.</li> <li>Identify failures that are attributable to a different causes and impacts.</li> <li>Conduct reroute and normalization of services and circuits due to outages.</li> <li>Reroute routine circuits within 24 hours of notification, d