Business Applications Manager

<div class="content-intro"><p>C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: <strong><a href="https://c3.ai/" target="_blank"><span style="text-decoration: underline;">C3 AI</span></a></strong></p></div><p>We are looking for a <strong>Business Applications Manager</strong> to join our team in Redwood City, California. C3 AI runs its finance and business operations on a portfolio of SaaS applications anchored by NetSuite and Atlassian, alongside OpenAir, Coupa, SAP Concur, FloQast, Workiva, Varicent, Ironclad, Brex, and Avalara. You will own this portfolio end to end: administration, integrations, SOX change management, access governance, and the vendor relationships behind them, serving as the bridge between Finance, Accounting, Legal, and IT. This is a hands-on senior role; you will spend most of your time in the systems, not in status meetings. The ideal candidate is a deep NetSuite administrator who has run change management in a SOX-regulated environment, communicates clearly with business stakeholders, and takes pride in shipping changes right the first time.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Own day-to-day administration and health of the business applications portfolio, with NetSuite as the center of gravity.</li> <li>Run the SOX change management process end to end: scope requests with business owners, build and configure in test, coordinate user acceptance testing, secure Controller approval, deploy to production, and validate post-go-live.</li> <li>Build and maintain integrations between applications (NetSuite SuiteScript/SuiteTalk, REST APIs, middleware) with sound token management and data handling.</li> <li>Own access governance: SSO and SCIM provisioning through Microsoft Entra, quarterly SOX user access reviews, own provisioning in systems and closing manual deprovisioning gaps on applications without SCIM.</li> <li>Drive SSO enablement for remaining non-SSO applications and improve the security posture of the portfolio.</li> <li>Manage the business applications request backlog in Jira: triage, prioritize with stakeholders, and communicate delivery timelines.</li> <li>Support external audits (SOX, SOC 1) with evidence for change management and access controls.</li> <li>Automate repetitive administration through scripting and APIs.</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>Bachelor’s degree required; Master’s degree preferred.</li> <li>5+ years administering business applications, with 3+ years of hands-on NetSuite administration (roles, permissions, workflows, saved searches, SuiteScript).</li> <li>Experience running change management and user access controls in a SOX-regulated environment.</li> <li>Working knowledge of at least three additional systems in our portfolio or their direct equivalents (PSA, procure-to-pay, expense, close management, contract lifecycle, or incentive compensation tools).</li> <li>Jira and Confluence administration experience, including Jira Service Management.</li> <li>Experience with SSO (SAML/OIDC) and SCIM provisioning, ideally with Microsoft Entra ID.</li> <li>Scripting ability for integrations and automation; JavaScript/Python preferred.</li> <li>Proven