Software Engineer - Customer support

<div class="content-intro"><p>C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: <strong><a href="https://c3.ai/" target="_blank"><span style="text-decoration: underline;">C3 AI</span></a></strong></p></div><p>C3 AI is looking for a <span style="text-decoration: underline;"><strong>Software Engineer</strong></span> to join our support team in Bengaluru. You'll be a product expert who partners with customers to diagnose issues, set clear expectations on resolution, and ship the application or platform changes needed to fix them.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications.</li> <li>Perform debugging, troubleshooting, modifications and unit testing of applications and</li> <li>Assess and prioritize customer product change requests and validate in advance of customer</li> <li>The Forward Deployed Engineer must be able to research problems thoroughly and clearly characterize customer and partner reported issues.</li> <li>Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences.</li> <li>Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal</li> <li>Work professionally with Products, Engineering and Customer Services teams to implement, validate and, where necessary, document solutions.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Bachelor’s degree required; advanced degree</li> <li>2+ years of experience (6+ for a Senior Engineer) in software application</li> <li>Software product support</li> <li>JavaScript and Python</li> <li>Proficient with test automation</li> <li>Proven experience in cross-organizational</li> <li>Proven ability to work effectively in a dynamic, fast-paced</li> </ul> <p><strong>Preferred Qualifications:</strong></p> <ul> <li>Experience supporting or deploying enterprise-scale applications in production.</li> <li>Experience working in a customer-facing technical role (support, forward-deployed, or solutions/services engineering).</li> <li>Experience administering support and issue-tracking tooling such as Zendesk and Jira, including triggers, automations, and workflow configuration.</li> </ul> <p><span style="text-decoration: underline;"><strong>C3 AI provides a competitive compensation package and excellent benefits</strong></span><strong>.</strong></p><div class="content-conclusion"><p>C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status. </p></div>