EDX / Ultrasound Clinical Education Specialist

<p>The Electrodiagnostic/Ultrasound (EDX/US) Clinical Education Specialist serves as Cadwell’s clinical expert for the EDX/US product portfolio, leading customer education, training, and clinical configuration throughout implementation and beyond. This role designs and delivers high-quality learning experiences, supports product adoption, and provides consultative insight to customers and internal teams. Leveraging extensive electrodiagnostic and ultrasound expertise, the Clinical Educator ensures successful go-lives, fosters long-term customer relationships, and contributes clinical perspective to product development and process improvements. Customer Satisfaction scores, ‘Front-Line’ call volumes, and sustainable fiscal metrics are key success indicators in this role. </p> <p><strong>Key Job Duties and Responsibilities: </strong></p> <ul> <li>Serve as Cadwell's clinical expert for the EDX/US product portfolio</li> <li>Serve as the primary vision for Cadwell’s EDX/US education strategy and assist with its execution.</li> <li>Understand the changes in upcoming releases of Cadwell software and ensure you are prepared to work with and train on those releases.</li> <li>Work with Cadwell’s Manager of Education and Training to develop strategies that constantly improve customer ‘go-live’ experiences, and the Education and Training Team's efficiency.</li> <li>Oversee the design and delivery of a comprehensive educational portfolio for the EDX/US product portfolio, ensuring consistent, high-quality training, learning experiences, and ongoing engagement for all customers. (To include, but not limited to, webinars, workshops, certifications, and self-paced learning modules.) May be asked to assist with content development for other modalities as needed.</li> <li>Work within the Education and Training Team to deliver all clinical configuration and training elements in each assigned customer’s ‘go-live’ or re-training plan. Typical requirements are: <ul> <li>Work with Customer Implementation Team colleagues to ensure appropriate clinical configuration and training expectations are established during the sales process.</li> <li>Assist with documenting clinical configuration, training deliverables, and timelines in a detailed Scope of Work as needed.</li> <li>Coordinate with Customer Implementation Team colleagues to create an Implementation Plan fulfilling all clinical configuration and training requirements for each ‘go-live’ or re-training course.</li> <li>Fulfill all clinical configuration and training deliverables in each ‘go-live’ plan.</li> <li>Document and escalate any clinical configuration or training issues to the Manager of Education and Training, as necessary.</li> <li>Preclude subsequent escalations by recommending appropriate updates to Implementation Team Procedures, Product Installation instructions, or training materials.</li> </ul> </li> </ul> <ul> <li>Contribute to software enhancements and product design by leveraging clinical expertise and translating customer feedback into actionable insights.</li> <li>Serve as the primary point of contact for internal Cadwell teams seeking clinical expertise and user insight.</li> <li>Assist the Sales Team with product presentations and demonstrations, as well as assist with providing appropriate quotations for configurations to meet site-specific workflow needs.</li> <li>Assist the Sales Team by providing on-site clinical expertise, workflow guidance, and end-user support during product evaluations at prospective enterprise customer sites.</li> <li>Provide post-implementation support and troubleshooting to assigned customers as needed.</li> <li>Oversee the development and delivery of educational conte