Senior Product Manager, Integrations (Ad Platforms / CRM)

<h3><strong>The Position</strong></h3> <p><span style="font-weight: 400;">CallRail is looking for a </span><strong>Senior Product Manager</strong> to own one of our most important integration domains — either our <strong>ad platform integrations</strong> (Google Ads, Microsoft Advertising, Meta) or our <strong>CRM integrations</strong> (Salesforce, HubSpot, and the vertical systems our customers run their businesses on).</p> <p>These integrations are where CallRail's data becomes real value for customers: closing the loop between a phone call and the ad that drove it, or pushing conversation intelligence into the system a sales team actually works in. You'll <strong>lead the strategy for your domain</strong> and own that surface end to end, and <strong>partner with the other integrations PM on the shared patterns</strong> — data sync, authentication, webhooks, and third-party APIs — so the portfolio stays coherent.</p> <p>Your integrations are also the foundation other teams build on — including <strong>Voice Assist</strong>, where what our AI agents can do for a customer depends directly on what your integrations can read and write.</p> <p>We're looking for someone who is genuinely <strong>AI-fluent</strong> — both in how they work and in what they build. The integration landscape is changing fast: platforms are exposing agent-accessible interfaces, customers expect setup and mapping to be intelligent rather than manual, and the PMs who move fastest are the ones using AI as a daily tool rather than a talking point. You don't need to be an ML engineer. You do need to reach for AI first and have opinions about where it helps and where it doesn't.</p> <p>This role suits a self-motivated PM who thrives at both setting product direction and rolling up their sleeves to deliver results with engineering.</p> <h3> </h3> <h3><strong>What You'll Do</strong><span style="font-weight: 400;"> </span></h3> <h3><strong>Own your integration domain</strong></h3> <ul> <li>Define and own some of our largest core integrations, aligning them with business goals, customer needs, and strategic partnerships.</li> <li>Take the integrations customers already depend on past MVP — fill functional gaps, expand data coverage, and make them genuinely good rather than merely connected.</li> <li>Own how customers experience your domain: how they discover, connect, configure, and troubleshoot the integrations you're responsible for.</li> <li>Lead discovery with customers, partners, and internal teams to validate problems before scoping solutions.</li> </ul> <h3><strong>Lead the strategy</strong></h3> <ul> <li>Lead the product strategy for your integration domain — synthesizing input from Partnerships, business strategy, and customer signal into a clear point of view, and driving alignment on it across the org.</li> <li>Partner with the other integrations PM on the shared design patterns every integration inherits — data sync, authentication, webhooks, and third-party APIs — and make sure the next integration is cheaper to build than the last.</li> <li>Stay current with partner platform roadmaps and the shifting privacy and measurement landscape, and bring a point of view on what it means for our customers.</li> </ul> <h3><strong>Bring AI into the product</strong></h3> <ul> <li>Identify where AI meaningfully improves the integration experience — intelligent field mapping, automated setup and diagnostics, enriched data pushed into partner systems, self-healing syncs — and build the case for what's worth investing in.</li> <li>Sha