Vertical Marketing Manager, Automotive & Emerging SMB Verticals

<h3><strong>The Position</strong></h3> <p><span style="font-weight: 400;">CallRail is looking for a </span>lead engagement platform: we show businesses which marketing drives their calls, forms, and chats, and we help them answer, qualify, and route those leads around the clock. We're looking for a Vertical Marketing Manager to own a portfolio of our emerging markets, with automotive at the center. Think of the role as general manager for that portfolio: you set the strategy, you own the number, and you're the company's go-to on these markets.</p> <p>You'll build the personas, positioning, and messaging for these verticals, verticalizing our go-to-market narrative for each audience. From there you'll partner with demand generation, customer marketing, and content on how it comes to life, and work closely with sales, product, and leadership on what we build and say. Expect roughly equal parts strategy and execution.</p> <p>Automotive is the priority. It's one of our fastest-growing segments, and the aftermarket — repair and service businesses, tire and quick-service shops, collision centers, and the parts suppliers and retailers who serve them — is where you'll go deepest. Alongside it, you'll own a portfolio of our emerging small business verticals. They sit at different stages and require different levels of investment, and determining where to focus is a core part of the role. What connects them is the customer: small businesses that win or lose on the leads they capture.</p> <h3> </h3> <h3><strong>What You'll Do</strong><span style="font-weight: 400;"> </span></h3> <ul> <li style="font-weight: 400;"><strong>You act like an owner.</strong> These markets are your line of business. You know their performance, their risks, and their opportunities inside and out, and you carry the accountability that comes with it.</li> <li style="font-weight: 400;"><strong>You bring an informed point of view.</strong> You represent home services in cross-functional and leadership conversations, and your perspective carries weight because it's grounded in real expertise — what customers are telling you, what the data shows, what competitors are doing.</li> <li style="font-weight: 400;"><strong>You advocate for what your markets need.</strong> You don't wait for a door to open; you open it. When you see something we need in order to win, you build the case for it, bring the rationale and the numbers, and champion it until it gets a real decision.</li> <li style="font-weight: 400;"><strong>You go deep.</strong> You're genuinely curious about this industry, its buyers, and the forces shaping it. You want to keep learning, testing, and refining what works.</li> </ul> <h3><strong>What You'll Own</strong></h3> <h3>Portfolio strategy and business performance</h3> <ul> <li>Own the go-to-market strategy across your automotive & other SMB verticals: how we position and message to each audience, and the plan to hit our acquisition and revenue goals</li> <li>Decide where your time and our investment go. These markets won't all need the same thing, and setting that balance — then making the case for it — is yours to own</li> <li>Live in the numbers that define the health of the business: customers, new MRR, churn, ARPU, conversion rate, and product adoption. You'll spot emerging trends and issues early, work cross-functionally to understand what's driving them, and bring a plan when one is needed.</li> <li>Report on performance to leadership with the insight and executive presence to explain what's changing, what it means, and what you're doing about it</li> </ul> <h3>Automotive market and competitive expertise</h3>