Desktop Support Specialist

<p><strong>Desktop Support Specialist</strong></p> <p><strong>Canopy, Draper, UT</strong></p> <p> </p> <p><strong>About Us</strong></p> <p>Canopy is a fast-growing SaaS company in Draper, Utah building simple, powerful software for accounting firms. We're on a mission to help accountants build an autonomous firm — giving them back the time and tools they need to focus on what matters most: their clients.</p> <p>We believe the accounting industry deserves world-class software, and we're building exactly that. Our Practice Management Suite is purpose-built for firms that want to work smarter, grow faster, and deliver more value to the people they serve. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.</p> <p>Click <a href="https://www.getcanopy.com/why-canopy">here</a> to see why our clients (and investors) love Canopy.</p> <p>Interested in learning more about Canopy & the industry? Check out our blog <a href="https://www.getcanopy.com/blog">here</a> where you can find great information on our product features, industry news, practice management, and more!</p> <p> </p> <p><strong>The Opportunity</strong></p> <p>We are hiring a Desktop Support Specialist to ensure our onsite technology and collaborative spaces are seamless, functional, and ready for high-stakes work. At Canopy, our IT team does more than just reset passwords; they are the architects of our physical and digital workspace. From mastering the macOS ecosystem to engineering the perfect conference room setup, you will be the go-to expert for all things hardware and software. We love technicians who are proactive, handy with a toolkit, and thrive in a fast-paced environment where no two days are the same. If you enjoy a mix of deep technical troubleshooting and active, hands-on physical projects, we’d love to hear from you!</p> <p>This is a hybrid position in Draper, Utah (M, W, F in-office). </p> <p> </p> <p><strong>What You’ll Do</strong></p> <ul> <li>Ticket Management: Rapidly resolve incoming support requests via our ticketing system, balancing immediate "break-fix" needs with long-term projects.</li> <li>Physical Infrastructure: Lead onsite "build" projects, including mounting TVs, speakers, and projectors, as well as running/terminating cables through ceilings and conduits.</li> <li>Provision, deploy, and manage Mac hardware through JAMF Pro and Apple Business Manager. Inventory all systems using Snipe-IT.</li> <li>Google Workspace Administration: Manage user accounts, groups, and permissions within the Google Workspace Admin Console.</li> <li>Lead the technical side of new employee onboarding, including account setup, software provisioning, hardware configuration, and a smooth first-day experience.</li> </ul> <p> </p> <p><strong>What We’re Looking For</strong></p> <ul> <li>1–3 years of experience in desktop support, or IT helpdesk</li> <li>Ability to lift 50 lbs, climb ladders safely, work in tight spaces (under desks/server closets) and above ceiling cable runs</li> <li>Excellent customer service and communication skills – able to explain technical issues clearly to non-technical users</li> <li>Ability to prioritize tasks effectively to finish the things that really matter without being sidetracked.</li> </ul> <p> </p> <p><strong>Bonus Points </strong></p> <ul> <li>Experience with Jamf Pro, Apple Business Manager, and Ubiquiti</li> <li>Excellent communication skills and empathy