Collections Officer - Midnight Team

<div class="content-intro"><p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>We’re Capital on Tap 👋<br></strong></span><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. </span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! </span></p></div><p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">📈Check out the <a href="https://progression.capitalontap.com/content/departments/collections/index.html">development opportunities</a> in the Collections team.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">🏡🏢This is a remote role. You'll be required to attend the Cardiff office 2 days per quarter. </span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Shifts</strong><strong><br></strong>You’ll be part of our Midnight team, servicing a mixture of our UK & US customers. You’ll work Monday-Friday 3:30pm to midnight. Your training will be conducted Mon-Friday 9am-5:30pm for your first 4 weeks before you join the Midnight team.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>What You’ll Be Doing</strong><strong><br></strong>In this role, you will work directly with customers to help them manage financial arrears by setting up fair repayment plans while ensuring compliance with relevant laws and policies. You’ll be an empathetic and professional communicator, striving to resolve issues with patience and persistence.</span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Engage directly with customers to negotiate repayment plans</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Analyse financial situations to create tailored solutions</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Ensure adherence to GDPR, FCA, and FDCPA regulations</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Handle customer complaints and resolve conflicts effectively</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Prioritize multiple tasks while maintaining high-quality standards</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span s