Customer Activation Executive

<div class="content-intro"><p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>We’re Capital on Tap 👋<br></strong></span><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. </span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! </span></p></div><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif;">🏠 This is a hybrid role - our Customer Growth Team works from the office 2 days a week</span></span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>The Role </strong></span></p> <p>As a Customer Activation Executive within Customer Growth, you will work with a broad portfolio of newly approved small business customers. You will create a strong first experience, understand why each customer applied, identify relevant spend and help them begin using their Capital on Tap card confidently. You will report to the Sales Manager for Customer Activation</p> <p><strong>Responsibilities</strong></p> <ul> <li>Create a positive first experience with our newly approved clients.</li> <li>Proactively encourage and drive increased card spend</li> <li>Working towards and hitting targets of card spend</li> <li>Making 20-30 calls a day</li> </ul> <p><strong>About you</strong></p> <ul> <li>Proven experience in account management or sales</li> <li>A proven track record of working to KPIs</li> <li>Excellent communication and interpersonal skills.</li> <li>Highly motivated, competitive spirit and a passion for driving results.</li> <li>Strong problem-solving skills and the ability to think on your feet.</li> <li>An understanding of SMEs and their financial workings</li> </ul> <p><strong><span style="font-family: arial, helvetica, sans-serif;">What you'll get in return</span></strong></p> <p><span style="font-family: arial, helvetica, sans-serif;">💰OTE £40,000-£55,000</span></p> <p><span style="font-family: arial, helvetica, sans-serif;">🏥 Private Healthcare including dental and opticians services through Vitality</span></p> <p><span style="font-family: arial, helvetica, sans-serif;">✈️ Worldwide travel insurance through Vitality</span></p> <p><span style="font-family: arial, helvetica, sans-serif;">🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)</span></p> <p><span style="font-family: arial, helvetica, sans-serif;">👛 Salary Sacrifice Pension Scheme up to 7% match</span></p> <p><span style="font-family: arial, helvetica, sans-serif;">🏖️ 28 days holiday (plus bank holidays)