Financial Crime and Fraud Investigator

<div class="content-intro"><p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>We’re Capital on Tap 👋<br></strong></span><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. </span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! </span></p></div><p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">📍 [Cardiff] | 🏢 [3 days in the office per week] </span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>Financial Crime/Customer Operations 🚀</strong><strong><br></strong>Our Financial Crime team is growing quickly along with the company. They work on the front line to protect the company against financial crime such as money laundering and terrorist financing. From screening, onboarding, transaction monitoring through to CDD and EDD, they make decisions that really matter on a daily basis. </span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>The Role 🚀</strong> </span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">We're looking for a Financial Crime and Fraud Investigator to join our first-line team protecting UK and US customers from fraud, financial crime, and payment disputes. This is a hands-on, case-handling role covering both disciplines, from financial crime alerts and due diligence reviews through to disputes and chargebacks, making sure customers get fast and fair outcomes, day in and day out.</span></p> <p style="text-align: center;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>This role works a 5-day week, this will include every weekend and every bank holiday Monday, with your rest days falling elsewhere in the week.</strong> </span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><strong>What You’ll Be Doing 🗃️</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Investigating and processing financial crime cases - including due diligence reviews, KYC refreshes, and financial crime alerts and referrals - in line with policy, procedure, and regulatory requirements.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Investigating and resolving fraud cases, including unauthorised transactions and chargebacks, in line with card scheme rules and regulatory timelines.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-ser