<div class="content-intro">We’re Capital on Tap 👋 💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! </div>📍 Manchester| 🏢 3 Days per week in office Support Services/Customer Operations 🚀 Our Support Services team are the unsung heroes of Customer Operations. From Operational Excellence to Training and Onboarding, to Planning, Scheduling and Real Time Analysis, they make sure the operation continues to run smoothly and optimally. Day to day they figure out how we navigate change, shape how new starters learn the ropes and make sure we have the right people available to service our customers at the busiest times. What You’ll Be Doing 🗃️ You will own the design and delivery of training across our financial crime, fraud, and disputes teams. You will translate legal and regulatory requirements along with evolving fraud typologies into clear, practical training that equips frontline colleagues to identify, prevent, and handle financial crime, fraud, and disputes cases correctly and compliantly. This role also involves creating, maintaining, and updating shared knowledge and departmental documentation, ensuring our frontline teams are supported with accurate, timely, and compliant information that is the foundation for all training efforts. <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Design and deliver training programmes covering financial crime, fraud, and disputes for new hires and existing Customer Support colleagues, ensuring they are equipped to identify and handle cases in line with legal, regulatory and internal requirements.</li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Develop, deliver, and facilitate engaging and impactful training sessions and workshops on fraud typologies, financial crime risks, disputes handling and related process or policy updates.</li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif;

Operational Training Specialist (Fraud & Financial Crime)

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