CX Transformation Specialist - Product & Experience
Job Description
<p><span data-contrast="none"><span data-ccp-parastyle="heading 1">CX Transformation Specialist - Product & Experience</span></span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="First Paragraph" data-ccp-parastyle-defn="{"ObjectId":"276295ed-5df2-5456-988c-5fdbab071054|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Aptos",469777842,"",469777843,"Aptos",469777844,"Aptos",201341986,"1",469769226,"Aptos",268442635,"24",335559739,"180",335559738,"180",469775450,"First Paragraph",201340122,"2",134234082,"true",134233614,"true",469778129,"FirstParagraph",335572020,"1",469775498,"Body Text",469778324,"Body Text"]}">Location:</span></span></strong><span data-contrast="none"><span data-ccp-parastyle="First Paragraph"> London (Hybrid) | </span></span><strong><span data-contrast="none"><span data-ccp-parastyle="First Paragraph">Practice Area:</span></span></strong><span data-contrast="none"><span data-ccp-parastyle="First Paragraph"> Product & Experience | </span></span><strong><span data-contrast="none"><span data-ccp-parastyle="First Paragraph">Type:</span></span></strong><span data-contrast="none"><span data-ccp-parastyle="First Paragraph"> Permanent</span></span><span data-ccp-props="{"335559738":180,"335559739":180}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="Body Text">Help leading financial institutions reimagine customer experiences through strategy, innovation, AI and transformation.</span></span></strong><span data-ccp-props="{"335559738":180,"335559739":180}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">The Role</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":160,"335559739":80}"> </span></p> <p><span data-contrast="none"><span data-ccp-parastyle="First Paragraph">As a CX Transformation Specialist within Capco’s Product & Experience practice, you will help clients transform how they acquire, engage, serve and retain customers across the end-to-end customer lifecycle.</span></span><span data-ccp-props="{"335559738":180,"335559739":180}"> </span></p> <p><span data-contrast="none"><span data-ccp-parastyle="Body Text">Working alongside senior client stakeholders and multidisciplinary Capco teams, you’ll design customer-centric strategies, operating models and experiences that deliver measurable business and customer outcomes. From defining customer strategies and go-to-market approaches for new propositions to redesigning customer journeys and enabling AI-powered experiences, you’ll help shape the future of customer experience across financial services.</span></span><span data-ccp-props="{"335559738":180,"335559739":180}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">What You’ll Do</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":160,"335559739":80}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="0" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="Compact" data-ccp-parastyle-defn="{"ObjectId":"eafb41c0-47a