<div class="content-intro">Carbon Robotics is the leader in physical AI for agriculture, helping farmers become more profitable and sustainable. Its flagship product, the LaserWeeder™, is the world’s leading commercial laser weeding system with hundreds of units operated by farmers in 15 countries worldwide. LaserWeeder combines computer vision, AI, robotics, and high-powered lasers to identify weeds and destroy them with sub-millimeter precision—no herbicides, hand labor, or soil disturbance required. Growers achieve weed control cost reductions of up to 80% and crop yield increases of 5–50%, with payback in one to three years. The system is powered by Carbon AI’s Large Plant Model (LPM), trained on 150 million labeled plants, and can start weeding any crop or field in minutes. The company's second product is Carbon Autonomy, the most dependable tractor autonomy solution. Carbon Autonomy includes a retrofit tractor autonomy kit for John Deere tractors, autonomy software, and remote supervision for real-time interventions if required. Carbon Robotics is based in Seattle, Washington State, USA and has raised $185 million in capital since 2018 from leading investors including NVIDIA’s NVentures and BOND. <a href="https://www.youtube.com/@CarbonRoboticsLaserWeeding">YouTube</a> | <a href="https://x.com/carbon_robotics">X</a> | <a href="https://www.instagram.com/carbon_robotics/">Instagram</a> | <a href="https://www.linkedin.com/company/carbonrobotics/">LinkedIn</a> | <a href="https://carbonrobotics.com/news">News</a></div>Technical Support Engineer As a Technical support engineer, you’ll be the face of Carbon Robotics as we deliver a high-quality, low friction, superior customer experience. As the first point of contact, you’ll quickly triage the issue and begin to assist the customer - relying on our knowledge base, your troubleshooting skills, and as needed, your teammates. What you’ll do: <ul> <li>Serve as the first point of contact for inbound customer communications</li> <li>Troubleshoot and resolve issues with proprietary laser weeding equipment and systems</li> <li>Gather appropriate diagnostic information</li> <li>Meet established response expectations and ensure an exceptional customer experience</li> <li>Support Carbon Robotics Field Support Engineers and Sales personnel in the field</li> <li>Contribute to internal and external documentation such as knowledge articles, process documentation, runbooks, and FAQs</li> <li>Occasional travel may be required</li> <li>Participation in on-call rotation</li> </ul> Knowledge, Skills, and Abilities for Success: <ul> <li>2+ years in remote/telephone customer-facing service and support</li> <li>Creating and managing customer communication and tickets</li> <li>Ability to follow complex instructions both written and oral</li> <li>Solid relationship management, customer service and communication skills</li> <li>Hands-on technical troubleshooting in Linux environment</li> </ul> <div class="content-conclusion">Why would you join Carbon Robotics? Passion for building teams capable of solving uniquely interesting problems. Innovati

Technical Support Engineer

Job Description