<div class="content-intro">About Bryant Park Consulting: Bryant Park Consulting is a leading Oracle | NetSuite consulting firm dedicated to helping finance and operations leaders modernize ERP, data, integrations, and AI-ready business processes. We create scalable operating systems for growth transformations. Our team partners with clients across industries, tackling complex technology challenges while developing both consulting and technical expertise. At Bryant Park Consulting, we foster a collaborative and supportive environment where our employees can thrive and grow professionally.</div>What you will do: As a Principal Consultant you will be responsible for playing a critical role in supporting the continuous improvement of the products and services we provide to our clients. Responsibilities <ul> <li style="font-weight: 400;">Act as subject matter expert and key contributor to service transition and service delivery for accounts assigned to the team</li> <li style="font-weight: 400;">Ensure client satisfaction on assigned accounts by addressing requests within defined SLAs; typically 3-6 projects or as needed</li> <li style="font-weight: 400;">Proactively review workload and redistribute as necessary</li> <li style="font-weight: 400;">Conduct regular account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc.</li> <li style="font-weight: 400;">Serve as primary lead/contact for assigned clients</li> <li style="font-weight: 400;">Review contracts for special terms. Monitor time expended, billings, renewals, profitability</li> <li style="font-weight: 400;">Lead and actively participate in initiatives to improve maturity and growth of Managed Services delivery</li> <li style="font-weight: 400;">Train, mentor, and act as subject matter expert for team on both technical and functional skill sets</li> <li style="font-weight: 400;">Advise client on standard functionality, leading practices for software and industry</li> <li style="font-weight: 400;">Act as primary Technical Account Manager ("TAM”) for key accounts</li> <li style="font-weight: 400;">Help manage teams across different multiple geographic regions </li> <li style="font-weight: 400;">Design Dashboards to track Key Performance Indicators to indicate proactive changes to the customer's environments</li> </ul> Qualifications <ul> <li style="font-weight: 400;">Bachelor's or Advanced degree in Business, Accounting, Computer Science, Information Systems or MBA or equivalent work experience</li> <li style="font-weight: 400;">4+ years of hands-on NetSuite experience, including configuration, implementation, consulting/administration, support, and escalations</li>

Principal, NetSuite Consultant (Remote)

Job Description