Manager, IT Systems Engineering

<div class="content-intro"><p><strong>About Care Access</strong></p> <p>Care Access is working to make the future of health better for all. <strong>With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. </strong>We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, <strong>and contribute to the medical breakthroughs of tomorrow.</strong></p> <p>With programs like <em>Future of Medicine</em>, which makes advanced health screenings and research opportunities accessible to communities worldwide, and <em>Difference Makers</em>, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.</p> <p>To learn more about Care Access, visit <a href="http://www.careaccess.com/">www.CareAccess.com</a>.</p></div><div> <h3><strong>How This Role Makes a Difference</strong></h3> <div> <p><span class="TextRun SCXW132247662 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW132247662 BCX0">The </span><strong><span class="NormalTextRun SCXW132247662 BCX0">Manager, IT Systems Engineering</span></strong><span class="NormalTextRun SCXW132247662 BCX0"> provides leadership for secure, reliable, and scalable technology operations supporting clinical research sites and remote work environments. This role is responsible for enterprise networking, cloud and endpoint services, service delivery, technology projects, operational automation, and the development of a high-performing technical team that enables business growth and operational excellence.</span></span><span class="EOP Selected SCXW132247662 BCX0" data-ccp-props="{"335559739":100}"> </span></p> </div> <div> <h3><strong>How You'll Make An Impact</strong></h3> <div> <ul> <li>Network Management <ul> <li>Design, implement, and manage switching, wireless, firewalls, SD-WAN, VPN, and LAN/WAN connectivity, including monitoring, troubleshooting, upgrades, and new-site deployments. </li> <li>Ensure high availability and performance of network infrastructure through effective segmentation, monitoring, incident response, root-cause analysis, operational documentation, and business continuity planning. </li> <li>Manage network technology vendors, contracts, licensing, budgets, hardware lifecycle planning, and operational performance metrics to support cost-effective and reliable service delivery. </li> </ul> </li> <li>IT Enterprise Solutions Management <ul> <li>Manage and continuously improve core IT enterprise solutions, such as Microsoft Azure, Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, and OneDrive services </li> <li>Lead device provisioning and lifecycle management using Microsoft Intune and JAMF for corporate, remote, and clinical users. </li> <li>Identify, design, implement, and govern automation solutions that leverage artificial intelligence (AI) and related technologies to streamline IT operations, improve service delivery, reduce manual effort, enhance decision-making, and increase operational scalability. </li> <li>Ensure enterprise AI solutions, such as ChatGPT and CoPilot, are effectively