Patient Services Liaison

<div class="content-intro"><p><strong>About Care Access</strong></p> <p>Care Access is working to make the future of health better for all. <strong>With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. </strong>We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, <strong>and contribute to the medical breakthroughs of tomorrow.</strong></p> <p>With programs like <em>Future of Medicine</em>, which makes advanced health screenings and research opportunities accessible to communities worldwide, and <em>Difference Makers</em>, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.</p> <p>To learn more about Care Access, visit <a href="http://www.careaccess.com/">www.CareAccess.com</a>.</p></div><h3><strong>How This Role Makes a Difference</strong></h3> <div> <p>The <strong>Patient Services Liaison</strong> serves as the primary liaison between patients, site staff, and clinical teams, ensuring a high-quality patient experience and efficient coordination of clinical trial visits. This person’s responsibility includes all patient service functionality including scheduling patients, handling the various software and applications, helping patients with applications, and diaries. The position involves close cooperation with researchers and study coordinators to ensure the highest quality of care.</p> </div> <div> <h3><strong>How You'll Make An Impact</strong></h3> <div> <ul> <li>Serve as the primary point of contact for patients, providing clear and timely communication regarding study procedures, visit schedules, and expectations</li> <li>Coordinate, schedule, confirm, and reschedule patient visits in alignment with protocol requirements and site capacity</li> <li>Maintain accurate site calendars and patient visit diaries, ensuring alignment across investigators, coordinators, and site staff</li> <li>Support patient use of study-related applications, diaries, and required documentation as required if delegated on the study</li> <li>Helping to advance the Future of Medicine program by supporting innovative healthcare screenings and guiding patients through a seamless care experience.</li> <li>Perform day-to-day administrative tasks to support smooth site operations, including documentation preparation, filing, and record maintenance</li> <li>Manage site diaries, calendars, and appointment systems to ensure visibility and accuracy of all patient visits and site activities</li> <li>Prepare visit-specific materials, documents, and devices in accordance with visit schedules and study protocols supporting site operations</li> <li>Ensure accurate registration of appointments and timely updates in operational systems</li> <li>Support coordination of logistics related to patient visits</li> <li>Work closely with investigators and site staff to ensure seamless patient flow and visit execution</li> <li>Build and maintain strong relationships with patients to support retention and a positive site experience</li> <li>Cooperate with external service providers (e.g., couriers, cleaning services, equipment suppliers) to support site readiness</li