Support Systems Engineer

<div class="content-intro"><p><span style="font-family: times new roman, times, serif;"><span style="font-size: 16px;"> </span></span></p></div><p><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.</span></p> <div class="x_x_elementToProof"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives.</span></div> <p><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">The Support Systems Engineer plays a key role in implementing, configuring, and supporting multiple CareDx software platforms and HL7 interfaces. This role ensures system reliability, performance, and seamless customer experience within defined budgets and timelines.</span></p> <p><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><strong>Responsibilities: </strong></span></p> <p><span style="text-decoration: underline; font-family: 'times new roman', times, serif; font-size: 12pt;">Technical Support & Implementation</span></p> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Deploy, configure, and support CareDx software, including transplant, medication, and patient management platforms.</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Troubleshoot and resolve issues related to operating systems, databases (SQL, Oracle), and application interfaces.</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Support and maintain HL7 interfaces, including custom filtering and performance monitoring.</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Assist with remote connectivity setup and VPN configurations for customer sites.</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Ensure compliance with SLAs while managing ticket queues and project timelines.</span></li> </ul> <p><span style="text-decoration: underline; font-family: 'times new roman', times, serif; font-size: 12pt;">Customer Engagement & Documentation</span></p> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Advise customers on software and hardware requirements before deployment.</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Provide ongoing support with a strong focus on customer service and follow-up.</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span sty