<div class="content-intro">Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires. Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan. We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.</div><h4>About the Role</h4> We are looking for a hands-on Senior IT Infrastructure Engineer to design, implement, and maintain our organization's network, server, voice, and end-user management infrastructure across offices and the data center. This role requires deep technical expertise across networking, virtualization, voice systems, cloud identity/device management, infrastructure security, and AI-driven automation, combined with the ability to communicate clearly with both technical teams and business stakeholders. <h4>What you'll do </h4> Networking & Connectivity <ul> <li>Design, configure, and manage office networks using Cisco Meraki (switches, wireless access points, security appliances, and dashboard administration).</li> <li>Manage MPLS network connections and WAN links across all office and data center locations, ensuring optimal performance and redundancy.</li> <li>Deploy and maintain Peplink SD-WAN/failover solutions for both offices and the data center.</li> <li>Troubleshoot network performance issues, latency, and connectivity outages across the WAN/LAN environment.</li> </ul> Data Center & Virtualization <ul> <li>Administer and maintain data center server clusters, ensuring high availability, performance, and capacity planning.</li> <li>Manage VMware virtualization environments (vSphere/vCenter, ESXi hosts, resource pools, snapshots, and migrations).</li> <li>Own backup and recovery processes, including backup scheduling, disaster recovery testing, and restoration procedures.</li> </ul> Voice & Contact Center <ul> <li>Configure and support Voice Gateways (SIP/PRI) and telephony infrastructure.</li> <li>Maintain and optimize Contact Center Infrastructure, ensuring uptime and quality of service for customer-facing voice operations.</li> </ul> Endpoint & Identity Management <ul> <li>Administer MDM platforms including JumpCloud,, Microsoft, and Apple Business Manager for device provisioning, policy enforcement, and compliance.</li> <li>Manage Zscaler for secure internet access, zero-trust policies, and traffic inspection.</li> <li>Administer Google Workspace (user provisioning, security settings, groups, and org-wide policies).</li> </ul> Client Engineering & Systems In

Senior IT Infrastructure Engineer II

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