Client Experience Specialist, Onboarding

<p><strong><span data-contrast="auto">About Us: </span></strong>Carefeed is the platform senior living and long-term care providers use to bring order, clarity, and calm to their day. By replacing paper, calls, and disconnected tools with an all-in-one platform, Carefeed digitizes and automates the work that takes teams away from residents and families.</p> <p>Carefeed works alongside existing EHR and HR systems and supports the way providers already operate. It reduces strain, keeps communities organized, and gives staff the time and confidence to focus on what matters most. Providers choose Carefeed because it is simple to learn, powerful in practice, and built for the realities of multi-community care.</p> <p>Trusted by thousands of communities across the US and Canada, Carefeed helps every organization deliver a better experience for residents, families, and the teams who care for them.</p> <p><strong><span data-contrast="auto">About the Opportunity: </span></strong><span data-contrast="auto">The </span><span data-contrast="auto">Client Experience Specialist</span><span data-contrast="auto"> (CXS), Onboarding plays a critical role in welcoming new clients to Carefeed and setting them up for long-term success. You’ll guide clients through implementation and onboarding, ensuring they feel confident and supported as they begin using our platform. You’ll serve as a trusted partner throughout their transition to active adoption, playing a key role in client satisfaction, long-term retention, and overall product engagement. </span><span data-contrast="auto"> </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":60,"335559740":288}"> </span></p> <p><strong><span data-contrast="auto">Key Responsibilities: </span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":60,"335559740":288}"> </span></p> <p><strong><span data-contrast="auto">Client Onboarding & Training</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559685":0,"335559738":0,"335559739":60,"335559740":288}"> </span></p> <ul> <li><span data-contrast="auto">Lead new clients through the full implementation and onboarding process—including platform setup, configuration, and hands-on training—to ensure a smooth and successful transition onto Carefeed’s platform.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":60,"335559740":288}"> </span></li> <li><span data-contrast="auto">Facilitate virtual training sessions and confirm users are confident navigating the system.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":288}"> </span></li> </ul> <p><strong><span data-contrast="auto">Ongoing Client Support & Relationship Management</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":288}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Serve as the primary point of contact for assigned client communities, providing high-level support and resolving questions durin