About Us: Carefeed is your all-day, everyday advantage in senior living and long-term care. Our platform helps communities replace paperwork, spreadsheets, and multiple point solutions with one easy-to-use platform, so every role has the information and resources they need, every day. Built for senior care, Carefeed works seamlessly with EHRs and HRIS platforms to reduce manual work, improve communication, and give staff more time for residents. From admissions to daily care, we connect teams, families, and residents through role-specific tools that make work easier and care more personal. Trusted by thousands of communities, Carefeed delivers measurable time savings, easy onboarding, and a platform that grows with your needs. We help senior care teams stay organized, lighten workloads, and focus on what matters most, caring for residents and supporting families. About the Role: Carefeed is looking for an experienced leader for our customer-facing technical support team. You'll be responsible for leading our team of client support specialists, shaping the processes and tools the team needs to be successful, and providing our clients with an outstanding level of service. This role is hands on, highly technical and customer-facing. Your first few weeks will be spent learning the details of Carefeed’s products, including our external system integrations, product modules, and internal logic. You will be expected to be able to solve client issues as you work to improve your team’s processes and outcomes. We believe that a critical part of great support is preventing issues from happening again (or at all). You’ll be joining our engineering organization’s leadership team, and you'll work closely with the rest of engineering to quickly identify recurring issues and emerging themes. This role is not responsible for Carefeed’s internal IT helpdesk. Responsibilities: Lead and grow the team <ul> <li data-leve

Director of Product Support

Job Description