Business Analyst - Workforce Development Software

<div class="content-intro"><p>Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.</p></div><p data-path-to-node="1">At Career Team, our mission is to empower one person, start one career, and serve one family at a time. We do this through innovative software solutions and high-touch services. </p> <h2>Business Analyst - Workforce Development Software</h2> <p><strong>Summary:</strong> Own discovery and requirements for a workforce development SaaS platform (WIOA case management, labor exchange, services, outcomes, reporting). Translate program and policy needs into build-ready user stories and support delivery through UAT and go-live.</p> <h3>Responsibilities</h3> <ul> <li> <p>Attend client workshops to document workflows (intake/eligibility, enrollment, services, case notes, exits/follow-up).</p> </li> <li> <p>Write clear user stories, acceptance criteria, process maps, and configuration/business rules.</p> </li> <li> <p>Partner with Product/Engineering/QA to design solutions, clarify scope, and manage requirements changes.</p> </li> <li> <p>Support integrations and data mapping (imports/exports, APIs) and reporting requirements.</p> </li> <li> <p>Plan and execute UAT with customers; triage defects and validate fixes.</p> </li> </ul> <h3>Requirements</h3> <ul> <li>2+ Years in workforce development with program domain knowledge (WIOA, labor exchange, eligibility, intake, reporting, performance).</li> <li>Strong facilitation and documentation skills; can turn complex processes into testable requirements.</li> <li>Project and grant performance: Build a repeatable financial operating model for complex, compliance-heavy projects, including budget-to-actual comparisons, burn rates, cost allocation, and overall fiscal performance metrics.</li> <li>Client-facing deliverables: Partner with our Quality Assurance team to deliver accurate, timely, audit-ready financials that we’re proud to put our name on.</li> <li>Finance cadence that builds confidence: Lead monthly close and quarterly reporting activities, creating predictable outcomes with a clear narrative.</li> <li>Controls that support momentum: Strengthen controls and compliance while keeping the business moving fast.</li> <li>Strategy and Planning: Translate tradeoffs into decisions - forecasting, scenarios, and recommendations that help us pick the right direction together.</li> <li>Cross-functional problem-solving: Work hand in hand with the operations and client- facing teams when financial issues arise, before they become escalations.</li> <li>Scale the team; build the machine: Help position us for growth and the exciting chapters ahead!</li> </ul> <p>Why Join Us</p> <ul> <li>We change lives.</li> <li>We’re growing quickly and need leaders who want real ownership and real impact.</li> <li>We’re serious about the outcomes but have fun making them happen.</li> <li>Big enough to be interesting, small enough that your work changes the company.</li> </ul> <p>Who You Are</p> <ul> <li&g