Customer Success Specialist

<p><strong>Customer Success Specialist</strong></p> <p><strong>Location:</strong> Long Beach, California</p> <p><strong>Employment Type:</strong> Full-Time | Hybrid (In office: Tuesday-Thursday / At home: Monday & Friday) - 7:00 AM to 4:00 PM</p> <p>Compensation: $40.00 - $45.00 per hour, depending on experience and qualifications</p> <p><strong>About Cargomatic</strong><br>Founded in 2013, Cargomatic is revolutionizing the transportation industry by powering local freight through the first and largest digital marketplace for local trucking. Our proprietary, AI-enabled platform uses real-time location data to match available cargo space and drivers with shippers who need freight moved—creating capacity on demand.<br><br></p> <p>Cargomatic has been recognized as a Built In Best Places to Work in 2023, 2024, and 2025, reflecting our people-first culture and commitment to employee growth, success, and well-being.<br><br></p> <p>At Cargomatic, we solve complex, real-world logistics challenges through collaboration, curiosity, and innovation. Employees at every level are empowered to thrive, support one another, and make a meaningful impact. Learn more at <a href="http://www.cargomatic.com"><strong>www.cargomatic.com</strong></a>.<br><br></p> <p><strong>About the Role</strong><br>Cargomatic is seeking a <strong>Customer Success Specialist</strong> to join our team in <strong>Long Beach, CA</strong>. In this role, you will collaborate across the Cargomatic network to ensure shipment operations run smoothly for our most complex customers. You’ll serve as a primary point of contact, manage day-to-day operations, and help drive customer satisfaction through proactive problem solving and clear communication.<br>The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced, startup environment. You’re comfortable with ambiguity, enjoy solving problems, and bring an “all hands on deck” mindset.<br><br></p> <p><strong>What You’ll Do</strong></p> <ul> <li>Serve as the primary point of contact for enterprise customers, owning all communication via email, phone, and reporting</li> <li>Manage day-to-day shipment operations for enterprise accounts and perform additional duties as needed</li> <li>Collaborate cross-functionally with Sales, Account Management, Carrier Operations, and leadership to ensure customer expectations and performance metrics are met</li> <li>Own weekly account data metrics and key SLAs, ensuring accuracy and continuous improvement</li> <li>Identify and help implement new products, processes, and initiatives to support customer growth and engagement</li> <li>Build, document, and champion processes and SOPs to support the transition of daily tasks to offshore support teams</li> </ul> <p><strong> </strong></p> <p><strong>What You’ll Need</strong></p> <ul> <li>Bachelor’s degree strongly preferred</li> <li>3–5 years of experience in transportation and/or logistics</li> <li>Strong customer support and customer satisfaction experience</li> <li>Excellent written and verbal communication skills</li> <li>Ability to think on your feet and solve problems analytically</li> <li>Comfort working in a fast-changing environment with shifting priorities</li> <li>Strong sense of urgency and ability to prioritize daily tasks</li> <li>Ability to learn new technology and concepts quickly</li> <li>Intermediate to advanced proficiency in Microsoft Excel</li> </ul&g