E-commerce Operations Manager

<p><strong>Purpose of Position</strong></p> <ul> <li>CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.</li> <li>The <strong>E-Commerce Operations Manager</strong> will lead the e-commerce operations team responsible for product setup, pricing configuration, bundle setup, content readiness, launch QA, and product-data governance across CASETiFY’s global e-commerce channels.</li> <li>This role ensures that products launch correctly, pricing and promotion are safely configured, market availability is accurate, and product data remains reliable across DTC and Retail Channel.</li> <li>The role will also work directly with Product and Engineering teams to improve internal workflows through technology, AI automation, and process redesign.</li> </ul> <p> </p> <p><strong>Job Description</strong></p> <ul> <li>Manage the E-commerce Operations team, responsible for team workload, task prioritization, training, SOP compliance, operational quality, and continuous improvement.</li> <li>Manage daily team workload, assign priorities, training, improve team capability, and ensure clear ownership, escalation, and approval discipline.</li> <li>Oversee product and content setup, localization, market availability, and product data accuracy across the CMS platform.</li> <li>Support major marketing campaign and product launches by ensuring product, price, content, collection, and bundle setup are ready before launch. Run pre-launch and post-launch QA checks.</li> <li>Work with Product and Engineering teams to define system requirements, user stories, and acceptance criteria. Explore AI-assisted workflows for product data checking, content validation, translation QA, pricing anomaly detection, launch checklist automation, and operational reporting.</li> </ul> <p> </p> <p><strong>Requirement</strong></p> <ul> <li>Degree Holder in E-Commerce, Project Manager, Marketing / Public Relations / Communications or other related discipline.</li> <li>At least 5 years of experience in DTC e-commerce operations, catalog operations, digital commerce, marketplace operations, or retail operations.</li> <li>Able to build SOPs, QA checklists, approval workflows, and operational dashboards.</li> <li>Able to translate operational pain points into clear system requirements for Product and Engineering teams.</li> <li>Comfortable using Excel / Google Sheets, workflow tools, AI tools, or automation tools to improve efficiency.</li> <li>Strong cross-functional communication skills with trading, marketing, product, engineering, retail, and operations teams.</li> <li>Strong communication skills; English & Mandarin is a plus.</li> </ul>