<div class="content-intro"><a href="https://thealliance.health/about-the-alliance/careers/" target="_blank"><img style="max-width: 100%;" src="https://thealliance.health/wp-content/uploads/Greenhouse-Board-Banner-Graphic.jpg" width="1200"></a> OUR COMMITMENT TO A HUMAN HIRING PROCESS We believe every candidate deserves thoughtful consideration. That’s why we do not use AI or automated systems to review applications. Every application is reviewed by a real human member of our team. Because we take the time to give each submission the attention it deserves, our review process may take a little longer — and we genuinely appreciate your patience as we work through applications carefully and respectfully. SERVICE AREA PREFERENCE While we encourage all interested applicants to apply, we do give priority to those who live in, or near, our service counties: Santa Cruz, Monterey, Merced, San Benito, and Mariposa. Our mission of accessible, quality health care guided by local innovation leads everything we do, and having team members who are connected to the communities we serve strengthens our ability to deliver on that commitment. </div> <h4>ABOUT THIS TEMPORARY POSITION</h4> This is a temporary position, and the length of the assignment is estimated to start in September 2026 through December 2026. The length of the assignment is always dependent on business need, and dates may change. While the assignment would be at the Alliance, if selected, you would be an employee of a temporary employment agency that we would connect you with. This is a primarily in-person role requiring daily on-site presence at our Merced office for the first 3 months. After that period, you may be able to work remotely 1-2 days a week, depending on business needs. <h4>WHAT YOU'LL BE RESPONSIBLE FOR</h4> Reporting to the Member Services Supervisor, you will: <ul> <li>Act as the frontline customer service representative within the Member Services Department, providing assistance to members and providers primarily by phone</li> <li>Facilitate and coordinate non-medical transportation benefits for members</li> <li>Perform other duties as assigned</li> </ul> ABOUT THE TEAM Our Member Services teams work together to empower members to understand Alliance services and provide resources that meet medical, cultural, and social needs to improve member health and well-being. We are the voice of the Alliance. We view our members' healthcare from their perspective and provide direct support by sharing benefit information and helping break down barriers to care. When a member calls, we're the ones who pick up the phone. We provide information that educates and empowers our member

Member Services Representative (Temporary) (Bilingual)

Job Description