Support Enablement Engineer

<div class="content-intro"><p><strong>Welcome to the future of cloud networking and security! </strong></p> <p><span data-olk-copy-source="MessageBody">Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.<br><br>This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!</span></p> <p> </p></div><p><span data-contrast="auto">We’re looking for a highly motivated Support Enablement Engineer to join our amazing team. As a member of the Support Enablement team, you will play a critical role in enabling Support Engineers to execute all technical aspects of their job and will work to maximize the support organization’s effectiveness.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559685":0,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559685":0,"335559738":240,"335559739":240}"> </span></p> <ul> <li><span data-contrast="auto">Advocate for support and customer needs with R&D and Product teams during feature development, as well as retroactively for existing technologies.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li> <li><span data-contrast="auto">Identify and understand support inquiries and challenges, act as their technical focal point, and work to fill knowledge gaps.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li> <li><span data-contrast="auto">Build troubleshooting practices to reduce ticket resolution time and maximize support performance.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li> <li><span data-contrast="auto">Own and drive the delivery of technical content and knowledge-sharing initiatives to the global Support team.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li> <li><span data-contrast="auto">Provide guidance on product features and how they work through the creation of technical content.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li> <li><span data-contrast="auto">Design and create technical onboarding and everboarding training content.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li> </ul> <p><strong><span data-contrast="auto">Requirements</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559685":0,"335559738":240,"335559739":240}"> </span></p> <ul> <li><span data-contrast="auto">At least 2 years of experience as a Tier 2–3 Support Engineer in a web, networking, or information security company, or equivalent experience as a Technical Account Manager or Pre-Sales Engi