Principal Product Manager - Customer Zero

<div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section"> <p style="text-align: center;"> </p> <h5 style="text-align: center;"><strong>Integration meets Innovation</strong></h5> <p>At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.</p> <p>Celigo is looking for a <strong>Principal Product Manager - Customer Zero</strong> to own the highest-leverage program in the company: running Celigo on Celigo. When GTO operates on our own platform across GTM, CX, and G&A systems, we become our own best customer. We discover what's hard before customers find it, feed it directly into Product, and give Sales a credible, live reference in every deal. This role is the dedicated owner of that program, end-to-end.</p> <h5><strong>What would you do if hired?</strong></h5> <ul> <li>Own the Customer Zero program as a funded initiative with a real roadmap, clear outcomes, and an operating rhythm that holds across competing priorities. You set the pace, define what done looks like, and keep the work alive without needing someone to push it. You measure yourself by business value delivered, not by meetings held.</li> <li>Drive adoption of Celigo's own products (agents, MCP, Ora/CLI, integrations) inside GTO's GTM, CX, and G&A systems. When you run into friction, you dig into it before being asked. Surface what's genuinely hard, prioritize it, and shepherd it into Product's roadmap in partnership with the CPO's org.</li> <li>Use Celigo's AI-powered platform as part of how you work every day. You will be one of the first people inside the company to push on new agentic capabilities, give Product honest feedback on where they deliver and where they fall short, and help define what "AI-first" actually looks like inside an enterprise workflow. Your daily use is part of the feedback loop.</li> <li>Bring product discipline to every workstream: defined requirements, clear success criteria, and prioritization grounded in adoption and business value. Committed dates should hold because you've done the thinking up front, shipping the smallest version that delivers real value and iterating from there rather than waiting for a perfect build.</li> <li>Operate in both hats simultaneously: design the underlying business processes and own the solution as a product manager. You're the person who figures out how the process should work and the person accountable for whether what ships delivers an outstanding experience.</li> <li>Weigh user needs against security, privacy, and governance considerations (RBAC, permissions, service accounts), making trade-offs deliberately rather than after the fact. Build the prescriptive playbook Product and Sales need: governance patterns, reference architectures, and proof points that hold up in enterprise conversations.</li> <li>Be the external face of how Celigo runs on Celigo. Present at flagship events, join key customer and prospect conversations, and package our internal use into references Sales can put in front of prospects and existing customers. Enable Product Marketing and Sales to scale the story beyond you.</li> </ul> <h5><strong&