Head of Quality - National Office

<div class="content-intro"><p>Centri Business Consulting provides the highest quality <a href="https://centriconsulting.com/services/outsourced-accounting/">advisory consulting services</a> to its clients by being reliable and responsive to their needs. Centri provides companies with the expertise they need to meet their reporting demands. Centri specializes in <a href="https://centriconsulting.com/services/sec-financial-reporting/">financial reporting</a>, <a href="https://centriconsulting.com/services/risk-advisory/">internal controls</a>, <a href="https://centriconsulting.com/services/technical-accounting/">technical accounting research</a>, <a href="https://centriconsulting.com/services/valuation/">valuation</a>, <a href="https://centriconsulting.com/services/mergers-acquisitions/">mergers & acquisitions</a>, and <a href="https://centriconsulting.com/services/tax-advisory/">tax</a>, <a href="https://centriconsulting.com/services/cfo-advisory/">CFO</a> and <a href="https://centriconsulting.com/services/hr-advisory/">HR advisory</a> services for companies of various sizes and <a href="https://centriconsulting.com/industries/">industries</a>. From <a href="https://centriconsulting.com/news/insights/accounting-for-nfts/">complex technical accounting transactions</a> to monthly <a href="https://centriconsulting.com/services/sec-financial-reporting/">financial reporting</a>, our <a href="https://centriconsulting.com/one-team/">professionals</a> can offer any organization the specialized expertise and multilayered skillsets to ensure the project is completed timely and accurately.</p> <p><a href="https://youtu.be/5FHkfamoPNQ">We are One Firm, One Team, and One Culture. </a>It’s how we do things at Centri. And a large part of our focus is on becoming the best, most wholesome professional you can be. <a href="https://youtu.be/mdiaO_etqzw"> You’re not just a number. You’re part of the Centri Family.</a></p> <p><strong>Career Advancement:</strong></p> <ul> <li>Working at Centri is not just a job, it is a career path. We promote on <strong><em>talent, not tenure, </em></strong>allowing our team to take ownership of their growth & career trajectory</li> </ul></div><p>This role serves as the Firm's senior leader responsible for quality, risk management, and continuous improvement. This leader establishes the strategic vision for quality across the organization and ensures that governance, policies, controls, and operational processes support the consistent delivery of exceptional client service and high-quality professional work. Through oversight of quality monitoring programs, root cause analyses, quality related training and development initiatives, client risk management processes, and National Office operations, this leader drives a culture of excellence, accountability, and continuous improvement. This leader partners with Firm leadership to identify risks, strengthen service delivery capabilities, enhance operational effectiveness, and ensure the Firm maintains industry-leading quality standards while supporting sustainable growth and long-term client success.</p> <p><strong>Responsibilities: </strong> </p> <ul> <li><strong>Delivering High-Quality Customer Deliverables:</strong> Collaborate with the customer experience team to ensure data insights received through customer surveys, identified market needs, and growth objectives align to provide a high-quality product.</li> <li><strong>High-Quality Service Delivery: </strong>Ensure that cli