Senior Manager, Renewals

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. The Renewals team protects and grows 1Password's recurring revenue by helping customers realize ongoing value and make confident decisions about their subscriptions. As Senior Manager, Renewals, you'll lead the global renewals function, owning the operating model, team performance, and renewal outcomes that support retention and expansion. You'll lead renewal managers across regions, establish the standards and systems that make the renewal motion predictable, and partner with senior leaders across Go To Market (GTM) to resolve risk and capture growth opportunities. This role reports to the Senior Director, Customer Success. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. This is a remote opportunity within Canada and the US. Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for: Lead renewals, customer success, account management, or a related post-sale function in Business-to-Business (B2B) SaaS, with a demonstrated record of owning retention outcomes. Manage global or senior renewals teams, including hiring, developing, and supporting managers or team leads. Lead complex renewal negotiations with enterprise customers while building repeatable renewal motions for smaller customer segments. Apply strong knowledge of renewal frameworks, commercial terms, pricing, procurement, legal processes, forecasting, and retention metrics such as gross retention rate, net retention rate, churn, renewal rate, and expansion. Use Salesforce, Gainsight, or comparable customer success platforms to manage customer health, risk, forecasts, and team performance. Build trusted partnerships across Customer Success, Sales, Revenue Operations (RevOps), Finance, Legal, Support, Solutions Engineering, and Product. Bring experience in cybersecurity, identity security, or identity and access management; experience as a 1Password user or practitioner is a plus. What you can expect: Lead, develop, and scale a high-performing renewals team across regions and experience levels. Own the global renewals forecast and retention outcomes, partnering with Customer Success and Sales on expansion opportunities. Establish clear standards