Transformation Manager

Healthcare systems are struggling; our solution is communication. We have a bold vision: everyone involved in a patient’s care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better. We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar… this is where you come in. Our products are used daily (and you’ll almost certainly have received a message from us) by over 98% of GP practices and half of NHS hospitals, impacting millions of lives. As a Transformation Manager, your role will be mission critical and you will be central to shaping the core communication infrastructure of the NHS. You’ll lead high-value pilots and contracts with NHS partners, designing and delivering early-stage pilots, building compelling cases for adoption, and training teams to confidently use Accurx products to deliver faster, safer, and more accessible patient care. To give a flavour of what you might be working on, right now we are focused on: Implementing our AI Scribe across GP practices, hospitals, and other care settings, and ensuring every patient leaves an appointment with a clearly documented summary Translating our expertise from implementing total triage in GP practices to improve how hospital specialist services deliver care Powering communication for Integrated Neighbourhood Teams, a new type of service bringing together staff from different organisations that is pivotal to the government’s 10-year plan The Unique Challenges You’ll Solve Transformation at Accurx is made up of experts who work with our NHS clients (Acute Trusts, CMH Trusts, GP Practices, ICBs etc.) to transform how care is delivered and enabled by the Accurx product suite. A Transformation Manager independently leads the delivery of high-value pilots and contracts, transforming care delivery and building the case for wider adoption across the NHS. They work to establish playbooks in different areas and move our products from 0 to 1 to the 1 to many stage working closely with the Implementation team who run with playbooks at scale. Driving complex pilots from idea to impact – You’ll design and lead customer engagements for early-stage Accurx products such as Scribe, Patient Triage and Neighbourhoods, developing clear deployment plans, goals and success metrics. You’ll coordinate onboarding and training, monitor performance and ROI, and present outcomes and insights to internal and external stakeholders. Through detailed planning and engagement, you’ll help turn pipeline opportunities into successful pilots and contracted deployments, building the evidence and business cases for wider adoption. Navigating NHS complexity and building trusted relationships – You’ll build strong relationships with stakeholders at all levels across Acute Trusts, Community and Mental Health Trusts, GP practices and ICBs. Using your understanding of NHS structures, budgets, productivity metrics, incentives and clinical workflows, you’ll align Accurx’s value to local challenges and ROI frameworks. You’ll build internal champions, uncover new use cases, develop relationships with senior stakeholders and identify opportunities to expand adoption beyond the initial pilot, supporting commercial progression across accounts. Scaling transformation through training and enablement – You’ll develop a strong understanding of the Accurx product suite so you can confidently demo and train clinicians, administrative teams, digital leads and other stakeholders, adapting your approach to different levels of digital confidence. You’ll create and continuously improve scalable resources such as guides, videos, FAQs and walkthroughs, using feedback and product developments to keep them relevant. You’ll also contribute to playbooks, best practices and internal knowledge sharing, enablin