Account Manager / Gestionnaire de compte client

Akur8 is a fast-growing InsurTech scale-up on a mission to modernize how insurers assess, price, and manage risk. Our next-generation SaaS platform combines transparent machine learning, predictive analytics, and smart product design to turn complex insurance workflows into scalable, data-driven systems. Powered by expert engineering, data, product, and actuarial teams, Akur8 enables insurers to model risk up to 10x faster while maintaining transparency, explainability, and regulatory trust. As our product suite expands, we are building an end-to-end platform supporting pricing, reserving, and forward-looking risk decisions — helping insurers operate efficiently in a complex environment. Recognized globally, Akur8 has been featured in: CB Insights’ Insurtech 50 (2025) CNBC’s InsurTech Top 150 (2025) InsurTech100 Global Insurtech Top 100 (2025) Professional Equality Index 97/100 (2025) With 40+ nationalities across 8 global offices, we serve 320+ clients across 4 continents while maintaining a strong engineering and product culture. We are proud to be an equal opportunities employer, fostering an inclusive environment where diverse perspectives help shape better products and decisions. We're looking for a commercially minded individual with around 6+ years of experience in SaaS account management, customer success, consulting, or a related commercial role. You should be comfortable working in a fast-moving environment, following established processes, and taking ownership of customer outcomes across a portfolio of accounts. EDUCATIONAL / PROFESSIONAL EXPERIENCE You have 6+ years of experience in B2B SaaS account management, customer success, consulting, technical sales, or a related commercial role. Experience managing complex B2B customers or working with an early commercial team is relevant. Bachelor’s degree or higher preferred. HARD SKILLS You have a proven ability to manage complex B2B accounts, build relationships with senior stakeholders, and support renewals or expansion opportunities, ideally in a SaaS or technical environment. You are comfortable using established account management processes and adapting customer engagement approaches to the needs of each account. You take clear, proactive action without waiting for detailed direction. You enjoy researching accounts, finding ways to deepen customer relationships, and working with technical teams. You are comfortable following established processes and escalating gaps when needed. Experience managing complex accounts, including account mapping and building relationships across key stakeholders. Ability to develop and execute account strategies throughout long, complex customer lifecycles. You are comfortable using CRM systems and working across teams in a fast-moving company. Experience working within established account management or customer success processes is valuable. You are curious about technology and willing to spend time learning a complex product in depth. SOFT SKILLS You build trust with customers and can develop strong relationships with both business and technical stakeholders. You are autonomous, organized, and able to prioritize the next best action without close supervision. You are commercially minded, proactive, and willing to learn from both successes and setbacks. You are comfortable spending time with customers and colleagues through client meetings, business events, and internal gatherings. LANGUAGE SKILLS Excellent verbal and written communication skills in English. Comfortable working in a multicultural and international environment. BONUS SKILLS / EXPERIENCE Experience working at a SaaS company with an established account management or customer success function Insurance industry experience or experience supporting customers in the US market IMPORTANT: You must possess an employment status that allows you to work from our Montréal office. __________________________________________________________________________________ Au sein de notre équi