Director of Product Design - Developer Platform

About Airwallex Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 676,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full. We are seeking a visionary, hands-on Director of Product Design to lead the design of Airwallex’s developer platform. You will own the design strategy and execution for our end-to-end developer experience, spanning our APIs, SDKs, developer tools, documentation, ecosystem integrations, and whitelabel customer management tools. You’ll partner closely with product and engineering leaders across the company and high-performing team of product designers focused on world-class developer experiences that power a thriving embedded finance and partner ecosystem. Responsibilities Product & Design Strategy Define a clear, opinionated design strategy for how customers understand and use cash, high-yield, and credit accounts, and inter-account transfers as their organisation grows. Partner with PM leaders to frame problems, prioritise opportunities, and ensure design is embedded early in product strategy, not only at execution time. Establish moving money into, within, and out of Airwallex as a user experience foundation that other product areas (e.g. Spend management, Subscription billing, etc.) can build on top of. Design Leadership & Execution Lead end-to-end experience design: Oversee research, object modeling, interaction design, research and testing, and UI design for your team’s products and features. Raise the quality bar: Set and maintain a world-class standard for UX and UI quality in complex, data-rich screens (e.g. tables, charts, reconciliation views, approvals), ensuring work is robust and polished across desktop, mobile web, and native mobile apps. Drive a rigorous discovery and validation practice: Ensure your teams use research, experimentation, and product analytics to understand customer behaviour. Build a collaborative, growth-oriented design practice: Help shape the rituals, feedback practices, and shared standards that keep designers connected across regions and domains. Integrate with design systems and platform patterns: Collaborate with the design system team to ensure your team’s experiences use and extend shared patterns. People Leadership & Org Building Lead and grow a high-performing design team: Manage and develop senior and staff-level product designers across our London and Singapore design studios, setting clear expectations for impact, craft, and ownership. Create healthy, effective design-product-engineering partnerships: Develop ways of working that make collaboration with PMs and engineers productive, with design engaged from problem framing through to launch and iteration. Requirements Experience: 12+ years in product / UX design with significant time spent on complex, system-heavy products (e.g. B2B SaaS, developer platforms, financial or payments products). 4+ years leading designers, including managing senior designers or design managers. Domain knowledge: Experience with developer platforms, APIs, SDKs, and technical tooling in fintech, payments, or financial infrastructure, ideally with exposure to embedded finance. Design craft & systems thin