Senior Technical Program Manager, Solutions Strategy & Programs

About Airwallex Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 676,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full. About the role We are looking for a Senior Technical Program Manager to help scale the Solutions organization at Airwallex. This role sits at the intersection of strategy, operations, delivery, and technical enablement. It is designed for someone who can translate leadership priorities into clear operating mechanisms, drive cross-functional programs across Solutions, Product, Commercial, DevX, Operations, and Salesforce Ops, and build the systems that allow the team to support more customers with greater consistency and leverage. This is not a traditional project coordinator role. The mandate is to help Solutions evolve into a disciplined global operating model, while also supporting a new builder motion where Solutions teams create reusable tools, automation, AI-assisted workflows, documentation, and product-adjacent assets that improve delivery speed and customer outcomes. What you’ll do Own strategic programs that improve how the Solutions organization operates globally, including capacity planning, intake and prioritization, handoff design, reporting cadences, and cross-functional accountability. Drive the ongoing evolution of the Solutions strategic backlog, turning leadership priorities into scoped initiatives with owners, milestones, and measurable outcomes. Improve operating discipline by defining hygiene standards, status models, prioritization reviews, stale-case handling, and visibility into real workload and blockers. Build and run weekly, monthly, and quarterly business rhythms for Solutions leadership, ensuring metrics are actionable, well-defined, and tied to clear owners and follow-up actions. Partner with regional leads to define and operationalize engagement criteria, delivery frameworks, handoff thresholds, and role clarity across SE, SA, TAM, Delivery, Support, and partner teams. Stand up and manage the Solution team’s Feature Builder Program operating layer, including backlog normalization, prioritization, governance and adoption measurement across regions, moving builder work from ad hoc side effort into a formal execution model with protected time, clear project ownership, risk-based governance, and visible outcomes. Work with DevX, Product, and engineering partners to improve self-serve support, documentation quality, AI workflows, and reusable technical assets that reduce repetitive SE effort. Drive structured voice-of-customer and product feedback loops so field insights become better docs, better tooling, and better product decisions. Who you are You have strong program management instincts and know how to bring structure to ambiguous, cross-functional work. You are comfortable operating in technical environments and can work effectively with Solutions Engineers, Product, and engineering teams, even if you are not expected to be a hands-on coder. You can move between strategy and execution: defining frameworks, writing narratives, building cadences, aligning stakeholders, and following through on details. You are highly organized and know how to t