Manager, Credit Risk Operations

About Airwallex Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 676,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full. About the team The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally. What you’ll do As a Credit Risk Operations Manager, you will help manage Airwallex’s global credit risk exposure. You’ll assess prospective and existing merchants, define and track risk performance, and partner with cross-functional teams to drive both growth and protection. You’ll leverage data-driven insights to enhance our credit decisioning and monitoring frameworks, streamline operational processes, and continuously improve the balance between user experience and robust risk mitigation. This hybrid role is based in San Francisco. Responsibilities: Manage Airwallex’s credit risk exposure across all product offerings Evaluate credit risk across payment acceptance channels (cards, bank payments, local payment methods) Drive Know Your Business (KYB) processes to build and maintain a diversified, high-quality merchant portfolio Define, monitor and deliver against global credit risk performance KPIs Build, maintain and iterate standard operating procedures (SOPs) for credit risk management, including vetting, investigation and ongoing monitoring Develop structured reporting and dashboards to give global visibility into credit risk performance Partner with Business Development, Legal, Compliance and Transaction Risk to balance commercial goals with risk mitigation Strengthen risk awareness across global stakeholders and proactively surface emerging risks Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: Strong analytical and quantitative skills with demonstrated experience in assessing counterparty or merchant credit risk Deep understanding of credit fundamentals — including financial statement analysis, cash flow assessment, collateral structures, and exposure management Practical experience in ongoing credit monitoring, limit setting, and early warning frameworks for merchant portfolios Strong grasp of payment flows and how settlement timing, reserves, and chargebacks impact credit exposure Ability to identify and escalate emerging credit risks across payment products and geographies Excellent written and verbal communication skills, with the ability to explain credit findings clearly to technical and non-technical stakeholders Proven ability to manage multiple priorities in a fast-paced environment with precision and attention to detail Ownership mindset: you take accountability, drive clarity, and execute with urgency Preferred qualifications