Manager, Regulatory Operations

About Airwallex Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 676,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full. About the team The Regulatory & Compliance team helps Airwallex grow responsibly as a global financial platform. We work at the intersection of law, regulation, risk, and business execution, partnering closely with teams across the company to navigate complexity, enable growth, and protect the trust our customers, partners, and regulators place in us. It’s a team for people who are thoughtful, practical, and energized by solving hard problems in a fast-moving, highly regulated environment. What you'll do As Manager, Regulatory Operations, US, you will help build and operate the framework that turns complex regulatory and partner obligations into real, tested, and well-evidenced controls across Airwallex's US-licensed entities and products. You will sit within Regulatory Legal & Compliance and work closely with Regulatory Compliance, Regulatory Legal, Risk, Product, Operations, Finance, and external financial partners to strengthen a control environment that is practical, scalable, and regulator-ready. This role is hands-on and execution-focused: you will not just interpret rules, you will help design, implement, and continuously improve the controls, documentation, and reporting that demonstrate we are meeting our obligations day to day. You will be based in the United States and work closely with stakeholders across the broader global organization. This role is based in San Francisco or New York. Responsibilities: Identify, interpret, and operationalize regulatory and partner obligations across US jurisdictions, products, and licensed entities, translating those obligations into clear governance, controls, and execution requirements. Manage the end-to-end design and implementation of key regulatory and partner controls, partnering with Product, Operations, Engineering, Risk, and Regulatory Compliance to embed controls into real workflows and systems. Build and maintain regulator- and partner-ready documentation for your control scope, including obligation mappings, control descriptions, RACIs, testing approaches, evidence standards, and remediation tracking. Engage with third parties such as regulators, auditors, and financial partners in connection with inquiries relating to controls, confidently explaining our obligations, control architecture, and how specific controls operate in practice. Support regulatory exams, audits, inspections, RFIs, and related supervisory engagements in the US by coordinating responses, curating consistent evidence packages, maintaining exam-ready documentation, and partnering with Regulatory Compliance and Regulatory Legal. Contribute to the design and operation of US regulatory reporting and obligations governance, ensuring that what must be reported, by whom, when, and from which systems is clearly defined and appropriately controlled. Identify gaps, inconsistencies, or duplication in obligations, controls, and evidence across the US, and drive pragmatic remediation or uplift plans that balance regulatory expectations, partner requirements,