IT Operations Support Lead (Relocation to Singapore)

About Airwallex Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 676,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full. About the team Airwallex IT Operations is the first touch for employees when they need help or have an issue with technology. We provide frontline IT support, manage our inventory and logistics, and ensure our office technology works seamlessly and reliably. We provide support from our service desk, chat, zoom, and in person, ensuring we deliver a reliable and scalable technology experience to our employees and business. What you’ll do You’ll be the IT Site Lead for our Singapore offices, serving as the primary onsite lead, and the regional IT support lead for our new offices in Southeast Asia (Malaysia, Vietnam, Indonesia.) You’ll be the primary owner of the site operations, ensuring our IT experience is world class and our site and service operates at a high standard of excellence. You’ll mentor junior members of the IT team in the region, who may report to you. You’ll work with partners, including workplace, people ops, facilities and real estate, while managing vendors and service providers. You’ll provide in-person and chat support, run onboarding and offboarding, and AV, event and executive support. You will have strong technical and troubleshooting skills , able to operate autonomously, and have strong communication skills in written and spoken English. This role is technical, and is expected to contribute on a technical team, and is expected to be hands-on in the role. This role is the Singapore site lead, and requires 5 days in office per week. Responsibilities: Serve as the senior on-site IT contact in our Singapore office, owning issues and being accountable for the IT operations and reliability of the Singapore location. Provide escalated regional support to sites in SEA (MY/VN/ID), ensuring support issues are addressed and escalated if needed Provide on-site and remote technical support for Airwallex employees and contractors as part of the global team Provide strong technical support on macOS, Windows, and major SaaS applications – you must have strong technical skills Hardware troubleshooting – quickly able to debug common problems with Windows and Apple hardware Provide AV support for meeting rooms, all-hands event spaces and office technology, ensuring rooms and spaces are reliable and operational Run new hire IT onboarding events - help our new starters set up their computers, accounts, and onboard to Airwallex Manage vendors and logistics, including procurement and inventory management in SG and other sites, Partner with workplace, infosec, people ops and others on office build-outs and evaluate vendors for site expansion Manage service providers as required, including vendors or contractors Write exceptional documentation and guides in English - clear, concise and easy for all audiences to understand Contribute to constant team improvement, providing feedback on what works - and what doesn’t, improving our processes Provide executive and VIP support, for executives based in SG and visiting, quickly and efficiently Strong communicator, written and verbal,