Technical Program Manager

Technical Program Manager Location: Remote/SF-Hybrid · Full-Time About Andromeda Andromeda is a market and infrastructure platform to buy, sell, and operate compute. We believe demand for compute will grow exponentially. So fast that a handful of vertically integrated providers won't be able to scale across operations, capital, supply chains, and politics to serve it. The result is a massive wave of fragmentation, with AI factories of every shape and size coming to market to fill this demand. Our job is to enable all of that fragmented compute to flow through one platform, delivering reliable capacity to model builders, research labs, and inference providers when they need it. We believe every spare electron should be made productive for AI and we're building the platform that makes that possible. We sit at the center of three forces: Companies that need reliable, high-performance compute fast A fragmented global supply of GPUs across hyperscalers, neoclouds, and independent data centers Capital, risk, and operational complexity that most teams are not equipped to manage When we succeed, trillions of dollars of compute will flow through Andromeda. Builders get capacity when they need it. Providers get a reliable way to monetize, operate, and finance infrastructure at scale. Capital gets an easy way to deploy, hedge, and underwrite. In five years, Andromeda won't just participate in the AI infrastructure market. We will shape it. The Role This role owns our provider relationships on the execution side. You'll run the programs that make a provider work well inside Andromeda. This includes onboarding new providers and sites, capacity rollouts, hardware and fabric quality issues, and major incidents. You'll be the person our providers answer to on delivery timelines and open items. When a customer's training run is down because of a provider-side failure, you're the incident commander: you run the response across our SREs, the provider's engineers, and the customer until it's resolved. You'll have no formal authority over provider teams. What you'll have is the plan, the escalation path, the contractual commitments, and the relationship. You'll need to be good at using all four. Nobody owns this end to end today; it gets picked up by whichever engineer has bandwidth, and both providers and customers have noticed the inconsistency. You'd be the first person in this role, so part of the job is defining what provider program management looks like here. What You’ll Do Manage new provider and site onboarding, capacity expansions, remediation of recurring hardware or network issues, and provider relationships. Act as incident commander during major provider-side incidents: assemble the right people from our SRE team, the provider, and the affected customer, run the response, own communication throughout, and drive the post-incident remediation program afterward. You own command and coordination; our SREs remain the technical leads making the engineering calls. Keep a real plan for each program; milestones, owners, dependencies, risks. Maintain visibility to everyone involved, including the provider. Hold providers to their commitments: structured check-ins, tracked action items, and escalation to provider leadership when things slip, backed by what's in the contract. Coordinate internally so provider issues don't stall. Pull in SRE for validation, Engineering and Product for platform-side blockers, and keep Sales/Customer Success informed when provider timelines affect customer commitments. Catch capacity and quality risk early, before it becomes a customer-facing problem. Turn what you learn into playbooks and provider-facing standards, so onboarding the next site is faster and cleaner than the last. What We’re Looking For Several years running technical programs in infrastructure. TPM or technical project management with genuine execution ownership, ideally involving external vendors, partners, or suppliers you didn't control. Inciden