Director of Implementation

About August Health At August Health, our mission is to empower the essential work of caring for our elders. We achieve this by providing a modern operating platform and electronic health record (EHR) that enables senior living operators to deliver high-quality care with confidence. Caregivers are the heart of senior living communities, embodying care, compassion, and well-being. Yet, they face increasing challenges—higher resident acuity, complex workflows, and staffing shortages. At August Health, we build tools that simplify their tasks, eliminate inefficiencies, and provide the insights they need to focus on what truly matters—caring for residents. At August, we strive to live our values each day, in every interaction with our customers and with each other. Be responsible – leave things better than you found them Take ownership – be decisive and take action Be ambitious – build something great Keep an open mindset – communicate candidly and welcome new ideas Be humble – celebrate each others’ successes and learn from our mistakes Stay positive – assume best intent About the Role As Director of Implementation , you will lead the team responsible for taking customers from signed contract through successful go-live—and for implementing new products, communities, acquisitions, and other expansions for customers already live on August Health. This is both a leadership and builder role . You’ll be responsible for the people, strategy, processes, and systems behind how we implement August Health as we continue to scale. You'll develop a deep understanding of our customers and our entire platform, enabling you to coach the team, navigate our most complex implementations, identify opportunities to improve how we work, and partner closely with teams across August. We’re looking for someone who is equally comfortable leading a team, diving into the details, and building what doesn’t exist yet . You won't carry a traditional Implementation Manager book of business, but you should be capable of stepping into an implementation, understanding the customer and configuration, and helping drive it forward when needed. What You’ll Do Lead and develop a high-performing Implementation team. Manage and coach Implementation Managers across both net-new and live-customer implementations, creating clarity around expectations, ownership, development, and performance. Build the team and organizational structure needed as August continues to grow. Own the implementation experience from post-sale through go-live. Be accountable for the strategy and execution behind customer implementations across August's platform, ensuring customers launch successfully and are positioned for long-term success before transitioning to Customer Success. Our current IMs own the full cycle from discovery/configuration through go-live and early stabilization, so this leader needs to understand that work deeply. Own implementation for customers as they grow and evolve. Oversee implementations for live customers adopting new products, adding communities through organic growth or acquisitions, navigating operator transitions, and otherwise expanding their use of August. These projects often require quickly understanding complex existing configurations and adapting them on accelerated timelines. Build for scale. Continuously evaluate how we implement and identify opportunities to make the experience more efficient, repeatable, and effective. Develop the processes, playbooks, tooling, metrics, and operating rhythms that allow the team to support increasing customer and product complexity without simply adding headcount. Develop deep product and implementation expertise. Understand August Health's products, configurations, workflows, integrations, and implementation methodology well enough to coach others, troubleshoot complex situations, challenge assumptions, and step directly into the work when necessary. Use technology to make the team better. Look beyond traditional process