Founding Customer Success Manager

At Beam, we’re building AI that serves society. We're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work. Over 100,000 frontline workers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning. About the role: We’re seeking a passionate and driven Customer Success Manager to champion Beam's exciting expansion into Australia with our innovative platform, Beam Notes. Working closely with an elite team and the Senior Leadership Team, this pivotal role will be instrumental in ensuring the success and growth of our initial partnerships, establishing our impact, and directly contributing to our ambitious journey. You will be at the forefront of ensuring our partners in Australia realise the full value of Beam Notes, fostering strong relationships and driving adoption within key accounts. Beam Notes is an AI-powered tool, already used and loved by thousands of frontline caseworkers in the UK, US and now Australia. It is designed to significantly reduce administrative burden for frontline workers across various fields. This is a hands-on and high-impact role where you will be responsible for onboarding new partners, driving product adoption, project managing delivery and identifying opportunities for growth. You’ll be crucial in validating our impact in Australia and building the foundation for long-term partnerships, all while helping the frontline care sector drastically improve its delivery of care. You’ll be: Cultivating Strong Partnerships: You’ll go above and beyond to deliver a truly magical customer experience. From frontline workers to senior leadership, product feedback to training, you’ll be in the details which matter. Identifying and Securing Growth Opportunities: Proactively identifying opportunities for account expansion, developing proposals, and owning a revenue goal tied to long term contracts, expansion and renewals. Driving Adoption: By gathering feedback, delving deep into the data and directly running training and feedback sessions with users Demonstrating Impact: You’ll lead on pilot evaluation, gathering benchmark data and analysing the impact of Beam Notes. Through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be. Serving as the Voice of the Customer: With an eye for detail and relentless focus on customer experience, you’ll identify and share critical learnings to inform both our product development and wider go-to-market strategy. Contributing to Customer Success Strategy: Helping to build and refine the customer success processes and playbooks for the Australia market. You’ll have: Exceptional Relationship Building Skills: A natural ability to build rapport and establish trust with individuals at all levels, fostering strong connections. Strong commercial acumen: You have an eye for growth opportunities, can confidently negotiate and enjoy owning your own revenue growth number Top-Class Communication Skills: You have outstanding written and verbal communication skills, at ease articulating complex ideas clearly and delivering engaging presentations An Adaptive and Growth Mindset: You thrive in a dynamic environment, are comfortable with ambiguity and are eager to learn and adapt quickly. A Proactive Approach: You have a keen eye for customer needs and proactively find ways to improve the customer experience, from solving problems before the customer even knows they have one to finding new ways to surprise and delight Meticulous Attention to Detail: You understand that precision matters and bring a careful eye to your work. You’re ready and wil