Principal Product Manager

Our Mission and Opportunity Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company , backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban. Our Team Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally. Who You Are You're an AI-native product leader and builder who thrives in high-ownership environments. You're energized by the full spectrum of the job — from iterating on live features to investing in greenfield 0→1 bets — and you have the judgment to know when to pursue each. You're comfortable in ambiguity, decisive under pressure, and relentless about customer and business impact. You will succeed in this role if you are: Focused on customer and business impact. You care about creating real value for educators and families, and about proving a business that's worth growing A practitioner-builder. You don't lead from a distance. You use AI and modern tooling in your own work to build, prototype, and learn, and to show what great looks like Motivated by ownership. You want a large surface area and the full portfolio that comes with it — from finding product-market fit and proving out a business model on a 0→1 bet, to removing pain points on existing, heavily used features A generalist by instinct. You're drawn to whichever problem matters most right now, and you don't need the problem space to be familiar to make progress in it What You’ll Do Brightwheel sits at the center of early education, trusted by tens of thousands of schools and millions of families. We have more high-value opportunities than we have product managers, and you'll own one of them end to end. The most likely starting point is enrollment — how schools fill their open seats and keep the families they already have. A center licensed for 50 children running at 42 is leaving real money on the table every month, and today the work of chasing inquiries, running tours, and confirming re-enrollment happens across inboxes and spreadsheets. Some of what schools need already exists in brightwheel. Some of it doesn't. You'll build both, and build the business around it. This is an individual contributor role with significant scope — one of the broadest product mandates at brightwheel, with direct partnership with our CEO and executive team from day one. In this role, you will: Own the vision, strategy, and execution for a high-impact product area — from growing what already works to defining and launching what doesn't exist yet Make the case for where we invest next, with evidence — including what to stop Set appetite, scope accordingly, and hold your team to a high bar on speed, quality, and customer impact Shape pricing and go-to-market for new capabilities you launch — from packaging to validating willingness to pay Drive AI into the product in ways that genuinely improve outcomes for providers, staff, and families — not as a checkbox Define success metrics, track performance, and communicate progress and tradeoffs clearly to leadership Partner tightly with engineering and design to ship with urgency, unblock the team, and keep them focused on what matters Contribute to brightwheel's product culture — raise the bar for product quality, velocity, and customer impact What You've Done We are open to a variety of backgrounds, but qualified candidates usually bring: A record of building products customers love. You have the product taste and judgment to know what to build and what to leave out, and the cu