Lead Production Technician

About BRINC: At BRINC, we are building the technology that will define the future of emergency response. As a vertically integrated U.S. drone technology company, BRINC designs and manufactures unmanned aircraft systems, autonomous drone stations, command-and-control software, and advanced autonomy for public safety. Today, BRINC deploys Drone as First Responder (DFR) networks that dispatch drones directly to 911 calls, providing real-time aerial intelligence before ground units arrive and helping first responders make faster, safer decisions. BRINC serves more than 1,000 public safety customers across all 50 states, is the sole drone supplier to Motorola Solutions, and has raised more than $280 million from leading strategic and technology investors, including Motorola Solutions, Index Ventures, Sam Altman, Dylan Field, and others. BRINC is recruiting exceptional engineers to build the next generation of autonomous emergency-response technology, including flight-critical firmware and advanced pilot-assistance capabilities. About this Role: As a Lead Technician, you'll be a key technical and operational leader, working across our drone product lifecycle, which spans design, assembly, production, advanced repair, and refurbishment. You'll report directly to the Manufacturing Manager and collaborate with other Lead Technicians to ensure seamless operations. In this dynamic role, you'll lead process work across various areas, rigorously reviewing output for quality and adherence to established standards and procedures. You'll also be responsible for facilitating daily team meetings, preparing end-of-shift reports, and coordinating efforts to minimize production interruptions. You'll play a vital role in overseeing production workflows, managing the Return Merchandise Authorization (RMA) process, and ensuring the highest quality standards for both new builds and serviced products. You'll have the opportunity to lead, mentor, and develop a multidisciplinary team of technicians, troubleshoot complex challenges, and drive continuous innovation and process improvements. Key Responsibilities: Team Leadership: Lead, mentor, and develop a multidisciplinary team of production technicians, including task assignment, training, proficiency assessment, and performance feedback. Product Operations Oversight: Oversee assembly, advanced production processes, and the maintenance, repair, and refurbishment of advanced drone systems, including RMA process management. Technical Troubleshooting: Act as a firstline technical resource, performing in-depth diagnostics and complex repairs for both new products and returned items. Quality & Compliance: Ensure products meet quality and safety standards, lead root-cause analysis, implement corrective actions, and ensure process compliance. Process Improvement: Develop and implement efficient workflows, identify opportunities, and drive innovation through hands-on process improvement. Inventory Management: Coordinate with supply chain to ensure optimal stock levels of parts and tools for production and service are maintained. Documentation & Reporting: Maintain accurate records of all production and service activities, and generate product performance reports. Cross-Functional & Customer Liaison: Serve as a key liaison across departments (e.g., Engineering, Supply Chain, Customer Support) to root cause defects, and work with stakeholders to find the best solution for the business. Qualifications: Education & Experience Bachelor’s degree in Avionics, Electronics, Robotics, Engineering, or a related field, or equivalent relevant experience in lieu of a degree. At least 1 year of experience in a progressive leadership role within a high tech manufacturing environment. Technical Expertise: Experience working in FOD/ESD-sensitive environments, Skilled in diagnosing and repairing electronic and mechanical systems, with proficiency in soldering, troubleshooting, and using test equipment. Understands complex systems