Client Success Manager

Hi, We're Centerfield! Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com , reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles. The Opportunity... Centerfield is seeking an enthusiastic and motivated Client Success Manager to join our fast-paced team! In this role, you’ll support the onboarding, management, and growth of our Direct Brands across the Savings.com and Brainjolt platforms, contributing to meaningful impact in a rapidly growing industry. As a CSM, you’ll partner with some of the largest retail and e-tail brands that sell through e-commerce platforms such as Amazon and Walmart. You’ll be supported by a community of experts, industry-leading AI technology, and one of the largest online audiences to help drive measurable sales growth for clients This is a dynamic, ever-changing space—perfect for someone who’s eager to learn, curious about digital commerce, and excited to grow their career in Client Success. You don’t need years of experience; what matters most is your strong communication skills, proactive mindset, and passion for supporting clients. How You'll Contribute... Have a plan! Manage a book of business with a focus on renewals, growth, and long-term success with focus on onboarding, adoption, and ongoing engagement that deliver tangible ROI and maximize customer satisfaction (CSAT) and Net Promoter Scores (NPS) Be the resident expert (in progress)! Learn each client’s goals, programs, and performance metrics while building knowledge of Centerfield’s solutions, tools, and industry terminology so you can engage clients with confidence Get out there! Support client growth by spotting opportunities to add value, sharing product offerings with guidance from senior team members, and contributing to upsell and cross-sell initiatives that drive revenue Be a partner in growth! Support clients in achieving their goals by fostering strong relationships, helping them see value quickly, and contributing to Client advocacy opportunities like case studies, testimonials, or peer networking Track what matters! Define, monitor, and report on KPIs for each client program. Attend regular client meetings (weekly or bi-weekly) to review objectives, progress, and results, while hosting internal meetings as needed to align teams Own the details! Maintain organized tracking of projects and deliverables, ensuring clarity of goals, timely execution, and compliance with internal controls and procedures Solve challenges! Flag escalations to senior team members as you learn to address complex client needs with resourcefulness, collaboration, and creative problem-solving Speak up! Provide feedback and insights to leadership to inform product innovation, enhance offerings, and support the company’s growth Leverage your tools! Utilize Salesforce, Looker, AI tools, and internal platforms to manage client engagement, maintain accurate records, and ensure smooth communication across teams Show the results! Alongside leadership, prepare compelling presentations and reports for client partnership meetings, highlighting progress, ROI, and opportunities for further growth What We're Looking For... 1+ years of Client/Customer success, account management, or similar experience. Bachelor’s degree in Marketing, Business Administration, Economics, or equivalent experience. It’s a plus if you bring: Familiarity with digital and affiliate marketing, including paid media. Proficient in Microsoft Office, including Microsoft Excel and PowerPoint. Nice to hav