Associate Strategist

Location: US Team, Remote (If New York · Hybrid, 2-3 days in office) ABOUT CHALICE Chalice builds custom AI for advertising. Every product we ship is purpose-built and tailored to a specific client's business goals, rather than applied off the shelf. Where we've won is modeling to the outcomes traditional digital buying platforms can't reach. Not clicks and viewability — predicted lifetime value, offline and in-store sales, foot traffic, sell-out rate. The goals a business actually runs on. THE ROLE This is a junior role and the entry point into our Customer Strategy team. You'll work closely with senior strategists, with support and direction available throughout. You'll own the operational rhythm on a portfolio of roughly four to six accounts — making sure campaigns launch when they're supposed to, that performance is tracking where it should, and that problems get caught before a client finds them. The work is hands-on and detail-heavy by design: it's how you learn the ecosystem, the products and the client craft the rest of the team is built on. The fastest way to earn scope here is to be the person things don't fall through. WHAT YOU'LL DO Own the day-to-day • Act as a day-to-day point of contact on your accounts, alongside the senior strategist who leads the relationship. • Sit in on client calls, capture what was agreed, and drive the follow-ups to completion. • Keep account records, timelines and documentation accurate and current. Get campaigns live • Coordinate launches end to end — chase the inputs, track the timeline, and make sure every piece is in place before go-live. • Pull in the right teammates for each task and keep the handoffs moving. • Flag early and clearly when a launch looks likely to slip. Nobody minds a delay they knew about; everyone minds one they didn't. Keep a pulse on pacing and performance • Monitor delivery and performance across your accounts on a regular cadence. • Spot when something looks off — pacing behind, CPA drifting, spend not moving — and raise it with context rather than just a number. • Build and maintain the reporting that clients and the internal team rely on. Troubleshoot and support clients • Work minor product and platform issues yourself, and get comfortable diagnosing before escalating. • Know when something needs Technical Account Management or Data Science, and hand it over with the detail they need to move fast. • Help onboard clients onto our platform and keep them current as new capabilities ship. Learn deliberately • A meaningful share of your first year is learning, and we treat it as part of the job rather than something you fit around it. • Build real command of the programmatic ecosystem, our products, and how the two fit together. YOUR FIRST 90 DAYS • Weeks 1–4. Onboarding onto our products and the wider ecosystem, paired with a senior strategist. You'll shadow client calls and take over reporting on one account. • Weeks 5–8. You pick up launch coordination on live campaigns and start running the pacing rhythm across your accounts. • Weeks 9–12. Your own portfolio, with a senior strategist alongside you. By the end of the quarter you're the person the team relies on to know where every campaign stands. WHO YOU ARE • Organized. You track your own work and things don't slip. This is the single most important trait in this role. • Curious. You want to know what's behind a number, not just report it — and you're comfortable saying when you don't know something. • Clear. You can explain what happened and what you'd do about it in writing, especially when something has gone wrong. • Steady. Several things need your attention at once and that doesn't rattle you. WHAT YOU BRING • 1–2 years in digital advertising, ad tech, ad operations, media or a related client-facing role (relevant internships count) • Comfort with numbers and with spreadsheets — pivot tables, lookups, working across large data sets • Interest in how programmatic advertising actually works, and eagerne