People Operations Specialist

<p><strong>Location | North Macedonia</strong></p> <p>Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family's pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We're growing and adding more talent to help fulfill this valuable mission. That's where you come in.</p> <h2><strong>The Challenge to Solve</strong></h2> <p>Deliver a great employee experience while helping us build simpler, smarter, and more scalable People Operations across our global workforce.</p> <h2><strong>The Role</strong></h2> <p>As a People Operations Specialist, you'll be part of the team responsible for keeping the day-to-day People experience running smoothly. You'll support employees and managers across a range of People processes and questions, from employee lifecycle changes and documentation to policies, systems, and general People support.</p> <p>We're looking for someone who is comfortable handling a high volume of requests, but who doesn't just want to work through a queue. You'll connect the dots, spot recurring issues, improve documentation, and look for opportunities to use technology, automation, and AI to make things easier for employees and the People team.</p> <p>You'll also help us evolve how employees access People support, including helping to build and improve our internal employee support platform, including workflows, knowledge content, request routing, and self-service. This is a hands-on role for someone who enjoys solving problems, learning new technology, and making processes work better.</p> <p><strong>Key focus areas include:</strong></p> <ul> <li>Providing timely, thoughtful support to employees and managers across a wide range of People questions and requests.</li> <li>Managing employee lifecycle processes and documentation, including onboarding, offboarding, employee changes, and other People Operations activities.</li> <li>Supporting People Operations across our Balkans locations, ensuring employee documentation and processes are completed accurately and on time.</li> <li>Improving the employee support experience through better workflows, documentation, and self-service.</li> <li>Managing a high volume of employee requests while identifying recurring themes and opportunities to improve or automate the underlying process.</li> <li>Creating and maintaining clear documentation, knowledge articles, and process guides that make it easier for employees and managers to find what they need.</li> <li>Partnering with teammates across People, Payroll, Finance, IT, and other functions to resolve issues and deliver a seamless employee experience.</li> <li>Maintaining accurate employee data and supporting regular audits across our People systems.</li> <li>Using data and feedback to identify trends, understand where employees need support, and recommend improvements.</li> <li>Exploring how AI, automation, and new technology can reduce manual work and improve the People experience.</li> </ul> <h2><strong>The Team</strong></h2> <p>The People Operations team is responsible for the systems, processes, and support that help Slice employees thrive. You'll work closely with teammates across People Operations and partner regularly with People Business Partners, Payroll, Finance, IT, and the wider People team.</p> <h2><strong>The Winning Recipe</strong></h2> <ul> <li>2+ years of experience in People Operations, HR Ope