Production support Engineer ( AWS+Java)

We are seeking an experienced Cloud & Infrastructure DevOps Engineer with strong expertise in AWS Cloud Services, DevOps practices, CI/CD, Enterprise Application Support, System Integration, and Production Operations. The ideal candidate will play a critical role in ensuring availability, reliability, scalability, and operational excellence of distributed applications and cloud-hosted platforms. This position requires a blend of Cloud Engineering, DevOps Automation, Application Support, Incident Management, and Infrastructure Operations expertise, along with strong stakeholder management and problem-solving capabilities. Technical Requirements: Production Support--> ITIL--> L3 AWS Java Rest API Responsibilities: Key Responsibilities Cloud & Infrastructure Engineering Design, implement, troubleshoot, and support AWS-based cloud infrastructure. Manage and optimize AWS services including: IAM and Security Controls AWS Lambda Amazon S3 Amazon EC2 AWS Event and Messaging Services Ensure cloud environments follow security, compliance, and operational best practices. Develop automation solutions to improve deployment and operational efficiencies. DevOps & CI/CD Design, manage, and optimize CI/CD pipelines using GitLab SaaS. Execute application deployments through automated pipelines and manual deployments when required. Support release planning, deployment validation, rollback strategies, and production readiness. Leverage GitLab Duo and DevOps best practices to improve software delivery lifecycle. Application & System Support Provide L2/L3 production support for distributed applications and enterprise platforms. Support both Commercial Off-The-Shelf (COTS) and internally developed applications. Troubleshoot application, middleware, infrastructure, and integration issues. Perform end-to-end transaction flow analysis across interconnected systems. Support high-availability environments and mission-critical applications. Integration & Middleware Management Design and support integrations across enterprise platforms. Work with: REST/SOAP APIs MuleSoft Middleware Internal and External Application Integrations Analyze, troubleshoot, and optimize data flow processes. Enterprise Messaging & Scheduling Administer and support messaging platforms including: IBM MQ Kafka Support enterprise scheduling and batch processing tools: SSIS ESP Jobs JAMS Scheduler Authentication & Security Support enterprise authentication and authorization mechanisms: SAML OAuth Active Directory Implement security best practices for application and infrastructure access management. Monitoring & Observability Manage enterprise monitoring solutions including: AWS CloudWatch Splunk Dynatrace Seq Design dashboards, reports, alerts, and monitoring strategies. Implement Synthetic Monitoring and Real User Monitoring (RUM). Drive proactive issue identification and performance management. Incident, Problem & Change Management Incident Management Lead incident triage, prioritization, and resolution activities. Coordinate Major Incident Management processes. Manage escalations across internal and external stakeholders. Preferred Skills: Foundational->Maintenance and Production Support process->PLM Production Support process,Foundational->Product Engineering->Product Sustenance->L3,Technology->Cloud Security->AWS - Infrastructure Security->AWS Transit Gateway,Technology->Programming Languages - Java->Springboot