Associate Global Service Desk

Key skills

• ITIL
• Problem Management
• IT Support
• Microsoft office

Job description

Concentrix is seeking candidates for the Associate, Global Service Desk role. Candidates should have basic knowledge of IT infrastructure, IT service management, and change management processes.

Key Responsibilities:

• Support IT infrastructure and shared services.
• Understand IT platforms and change management processes.
• Review system updates and fixes and assess potential risks.
• Follow ITIL principles for change, incident, and problem management.
• Track, manage, and report issues to relevant stakeholders.
• Support organizational change management activities.
• Maintain and monitor the IT change portfolio.
• Track change progress throughout the change lifecycle.
• Participate in regular meetings with managers and team members.

Required Skills:

• Basic understanding of IT infrastructure and IT operations.
• Knowledge of ITIL, incident management, and problem management.
• Understanding of IT change management.
• Good communication and stakeholder management skills.
• Ability to track issues and prepare reports.

Selection Process:

• Resume shortlisting / HR screening call
• Direct technical interview
• HR or manager round

Note: Verify the current job details, eligibility, salary, and application link on Concentrix's official careers website before publishing.

Apply on the official Concentrix careers page

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